Umu Fofanah
Herndon,VA
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
3
3
years of professional experience
Work History
Cashier
Raising Canes
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Front Desk
Dulles International Airport
12.2022 - 09.2023
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Sales Associate
Walmart
01.2021 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Procurement, Logistics Supply-Chain Management
University of Makeni
West Africa 02.2019
Skills
- POS Systems
- Drawer balancing
- Customer Service
- ID Verification
- Cash handling expertise
- Work Ethic and Integrity
- Point-of-sale operation
- Product Knowledge
Timeline
Cashier
Raising Canes
09.2023 - Current
Front Desk
Dulles International Airport
12.2022 - 09.2023
Sales Associate
Walmart
01.2021 - 12.2022
Bachelor of Arts - Procurement, Logistics Supply-Chain Management
University of Makeni
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