Undra Spears

Supervised daily operations of produce department, ensuring compliance with quality and safety standards.

• Trained new staff on proper handling and storage techniques for Code dated items
• Collaborated with vendors to secure high-quality produce at competitive pricing, maintaining strong supplier relationships. Analyzed sales data to identify trends, adjusting inventory strategies to meet custom demand effectively.
• Coordinated inventory management, optimizing stock levels to reduce waste and improve freshness. D&D for the 2025 fiscal year was below 5 % and currently trending in the same direction for the 2026 fiscal year.
• Monitored product displays for optimal presentation, enhancing member experience and sales potential.
• Reported product ordering and shipping discrepancies to buyers and inventory team
• Achieved sales targets through effective merchandising strategies, focuses, and TPDs
• Developed strong communication channels within the team, fostering a positive work environment conducive to success.
• Continuously sought ways to improve departmental processes, identifying areas of inefficiency or potential growth opportunities.

• Supervised membership team, ensuring compliance with operational policies and procedures.
• Trained new staff on member service standards and Costco's core values.
• Managed daily membership operations, enhancing member satisfaction through effective support.
• Developed and implemented strategies to streamline membership renewal processes.
• Resolved member concerns efficiently, maintaining high levels of Member satisfaction.
• Conducted regular analysis of membership trends, identifying opportunities for growth and improvement.
• Before I was in membership the executive rate was below 52 %. Within 5 months we were averaging 56 - 58 %.

• Implemented process improvements that enhanced workflow efficiency and reduced wait times for members.
• Coordinated schedules for Member service associates, ensuring adequate coverage during peak hours.
• Monitored performance metrics, providing feedback to team members for continuous improvement.
• Resolved member inquiries and complaints promptly, enhancing overall shopping experience.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members.
• Collaborated with the other front end supervisors and team to conduct mock e-blocks. Using WII in as 400 we were able to track progress.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.

• Implemented inventory control measures to reduce stock discrepancies and improve accuracy.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Monitored schedules and made sure the proper staffing was in place epically in the problem areas of D17 and D19.
• Worked closely with the D&D point person and came up with a plan to monitor dates and control D&D
• Worked with Night merch for two weeks .And implemented a plan to stock pets, juice/ beverages, and end caps at night.