Undreen Johnson
Dallas,USA
Overview
14
14
years of professional experience
Work History
Financial Clerk
Dallas independent School District
Dallas, TX, USA
08.2023 - Current
- Manages campus finances by reconciling P-cards and activity funds, processing receipts and payments, balancing bank statements, preparing bank deposits, and maintaining accurate accounting records.
- Responsibilities also include processing material orders, communicating with central administration, training P-cardholders and Activity Fund sponsors, and preparing documentation for the Activity Fund Board of Control.
- Perform responsibilities related to maintenance/reconciliation of the Principal's and Campus' P cards, and Activity fund including entering receipts, writing checks, balancing bank statements, counting money, and preparing bank deposits for daily pick up.
- Perform responsibilities related to ordering materials including inputting orders, following up on the status of orders, receiving goods, input receipts or deductions, and filing order documents.
- Travel to the administrative building to pick up or deliver documents/materials.
- Maintain communication with central administration departments.
- Safeguard district's assets adhering to established policies and procedures (Board of Control, Cash Handling, Activity Fund, Cash Pick up, etc.).
- Maintain current and accurate accounting related records.
- Answer office telephones.
- Prepare documents for presentation to and serve as a member of the Activity Fund Board of Control.
- Maintain and monitor Procurement Card transactions.
- Meet with and train Procurement cardholders and Activity Fund Sponsors.
- Oversees the preparation of fundraiser forms, Activity Fund P1-c's, vendor set-up accounts and other documents related to the Activity Fund accounts.
- Perform backup duties, as assigned by the Principal, during short time absences of the Office Manager.
- Performs all other tasks and duties as assigned.
- Regular and punctual attendance at the worksite is required for this position.
Special Education Instructional Assistant
Dallas independent School District
Dallas, TX, USA
10.2022 - 05.2023
- As a special education instructional assistant I supported teachers in special education classrooms with both administrative and educational tasks.
- Helped grade homework, keep attendance, maintain classroom materials and managed student files.
- Created lesson plans to meet the special needs of the students, as well as worked one-on-one with them to reinforce lessons the teacher gave prior.
- I also enforced class rules and helped monitor students during free times, like recess.
- Worked with students to make sure they understand.
- Watch, recorded and reported the progress students made.
- Looked after children who are upset or unwell.
- Spearheaded a program to act as a liaison between parents and the teachers to make certain that each individual student’s needs were being met.
- Actively led a program that made certain that students had necessary resources at home (clothing, hygiene products, and food).
Tier III Customer Relationship Management Specialist
Adecco Staffing
Louisville, KY, USA
03.2020 - 10.2022
- Implemented customer analysis to identify trends and opportunities to generate revenue.
- Created positive relationships with new clients to help build the customer base.
- Monitored and maintained customer satisfaction ratings quarter over quarter.
- Built and maintained profitable relationships with key customers.
- Oversaw the relationship with customers handled by my team.
- Resolved customer complaints quickly and efficiently.
- Kept customers updated on the latest products in order to increase sales.
- Met with managers in the organization to plan strategically.
- Expanded the customer base by upselling and cross-selling.
- Understood key customer individual needs and addressing these.
- Conducted business reviews using CRM programs.
Retention Agent
Brinks Home SecurityTM
Farmers Branch, TX, USA
01.2018 - 09.2020
- As a retention agent I took inbound calls from customers requesting to cancel their account.
- My duties included retaining customers, providing them quality customer service, retain the customer by providing a lower monthly payment, newer equipment, processing their payment, or schedule a service appointment.
- I successfully brought in 100k in revenue month over month which resulted in being promoted to management within 8 months.
Retention Supervisor
Brinks Home SecurityTM
Farmers Branch, TX, USA
09.2018 - 03.2020
- Supervise retention agents.
- Resolve escalations.
- QA and call calibrations using the Uptivity Software.
- Participate in training class for new hires joining the retention team.
- Created reports on call metrics, reliability, commission, and job costs.
- Coach agents on how to meet department goals.
- Successfully lead two teams who grossed 1 million dollars in revenue month over month.
- Proficient in Vizio, Microsoft Excel, Microsoft Word, Microsoft Access.
Customer Service Rep./Collections
Penstar Power/ Corner Stone Staffing
01.2017 - 01.2018
- Manages inbound phone calls upwards of 150 daily.
- Places outbound calls upwards of 100 daily.
- Effectively and efficiently collects payments on 85% of accounts.
- Setup detailed payment arrangements and follow up with customers.
- Completes company standard of customer satisfaction.
- Initiate and close customer accounts.
Dispatch/Driver Supervisor
First Group/ Greyhound GLI Inc
02.2014 - 12.2016
- Manages driver operations (e.g. driver assignments, dispatching, log reviews, discipline, and road checks).
- Effectively and efficiently communicate internally and externally.
- Ensures highest level of customer satisfaction.
- Resolves escalated driver complaints.
- Ensures compliance with Safety and DOT standards.
- Provides payroll support for drivers.
- Maintains work environment that supports good labor/ employee/ management relations. Includes working with union representatives and involvement in grievance process.
Foreclosure Review Specialist
REmx Staffing
Irving, TX, USA
03.2013 - 12.2013
- Responsible for servicing mortgage accounts to ensure the foreclosure is processed within compliance with all state and federal laws while maintaining compliance with investor and company guidelines.
- Effectively and efficiently communicate internally and externally throughout the foreclosure process.
- Prepare file for Foreclosure by preparing, reviewing, printing, filing, and tracking accurate loan documentation.
- Manages foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
- Monitors the attorney's performance by reviewing all proceedings, records, and timeframes in addition to working all system/database activities throughout the foreclosure process.
- Elevates all potential vendor performance problems.
- Assist with Special Projects within department.
Senior Auditor II/ Frontline Underwriter
REmx Staffing
Irving, TX, USA
04.2011 - 02.2013
- TYPES OF LOANS HANDLED: HFI-SFO-FNMA-FHLMC-DSCR.
- Underwriting loans according to lender guidelines when a fail is issued due to documentation or calculation.
- Verify presence, accuracy, and completeness of credit, appraisal, income and asset documentation.
- Analyze and interpret documentation.
- Identify excessive risk, fraud or misrepresentation in a mortgage loan transaction.
- Review credit reports against financial documentation to determine DTI.
- Comprehensive understanding of Federal, state and local compliance regulations.
- Underwrite files within established review times, typically 24 hrs or less (within SLA).
- Reviewing files to ensure underwriter used proper guidelines and proper documentation to decision file.
- Direct customer contact over the phone and via email to resolve issues and document deficiencies.
- Assist Process Support.
Education
Associates - Healthcare Management
Ultimate Medical Academy-Clearwater
Clearwater, FL09.2025
Diploma - undefined
South Oak Cliff High School
Dallas, TXSkills
- 65 wmpm
- Microsoft Office
- Sharepoint
- Bank reconciliation
- Accounts receivable
- Accounts payable
- Invoice processing
- Payroll administration
- Financial statement preparation
- Debt collection
- Payroll processing
- Bookkeeping
- Invoice management
Timeline
Financial Clerk
Dallas independent School District
08.2023 - Current
Special Education Instructional Assistant
Dallas independent School District
10.2022 - 05.2023
Tier III Customer Relationship Management Specialist
Adecco Staffing
03.2020 - 10.2022
Retention Supervisor
Brinks Home SecurityTM
09.2018 - 03.2020
Retention Agent
Brinks Home SecurityTM
01.2018 - 09.2020
Customer Service Rep./Collections
Penstar Power/ Corner Stone Staffing
01.2017 - 01.2018
Dispatch/Driver Supervisor
First Group/ Greyhound GLI Inc
02.2014 - 12.2016
Foreclosure Review Specialist
REmx Staffing
03.2013 - 12.2013
Senior Auditor II/ Frontline Underwriter
REmx Staffing
04.2011 - 02.2013
Diploma - undefined
South Oak Cliff High School
Associates - Healthcare Management
Ultimate Medical Academy-Clearwater
Skills Summary
40 wpm (5 years), 7 years, 5 years