Uniqua Adams
Charlotte,NC
Summary
Dynamic Site Manager with proven skills in team leadership and quality assurance. Expert in enhancing patient care efficiency through effective management and relationship building.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Trustworthy and dedicated with 8 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
6
6
years of professional experience
Work History
Site Manager
A Preferred Women Health Center
3220 Latrobe Drive
08.2023 - Current
- Oversee daily operations ensuring compliance with healthcare regulations and standards.
- Manage scheduling and coordination of patient appointments to optimize clinic workflow.
- Implement process improvements enhancing patient care efficiency and satisfaction.
- Supervise staff performance, providing mentorship and training to enhance team capabilities.
- Collaborate with medical professionals to streamline service delivery and operational effectiveness.
- Analyze patient feedback data to identify trends and drive quality improvement initiatives.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
Customer Service Representative
Iqor
Charlotte, NC
07.2022 - 12.2023
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in training new representatives on system navigation and customer interaction protocols.
- Managed escalated customer issues, applying problem-solving skills to achieve satisfactory resolutions.
- Collaborated with team members to identify process improvements enhancing service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Care Administrator
Dilack Home Care
Charlotte, NC
06.2020 - 09.2023
- Provided compassionate care and support to patients in daily activities and personal hygiene.
- Assisted healthcare professionals with patient assessments and documented vital signs accurately.
- Monitored patients' conditions, reporting changes promptly to nursing staff for timely interventions.
- Facilitated communication between patients, families, and healthcare providers to enhance care coordination.
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
Customer Service Cashier
7-11 Convenience Store
Charlotte, NC
01.2023 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06-2009
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Management
- Multitasking and organization
- Relationship building
Timeline
Site Manager
A Preferred Women Health Center
08.2023 - Current
Customer Service Cashier
7-11 Convenience Store
01.2023 - 08.2023
Customer Service Representative
Iqor
07.2022 - 12.2023
Patient Care Administrator
Dilack Home Care
06.2020 - 09.2023
High School Diploma -
West Charlotte High School