Uniqua Clark

• Provides service in helping patients, members, or customers understand and access healthcare services and benefits.
• Common duties include: Answering phone calls, emails, and messages from patients or health plan members.
• Explaining insurance benefits, coverage, copays, deductibles, and eligibility requirements.
• Assisting with enrollment, applications, and account updates.
• Scheduling appointments or directing patients to appropriate providers and services.
• Verifying insurance information and patient eligibility.
• Resolving billing, claims, and payment inquiries.

Documenting customer interactions accurately in computer systems.

• Researching and resolving complaints or service issues.
• Maintaining confidentiality and complying with healthcare privacy regulations such as HIPAA.
• Collaborating with healthcare providers, insurance companies, and other departments to address customer needs.

• Communicated with insurance companies to verify coverage and obtain authorization for medical treatments and procedure.
• Maintained HIPPA certification
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Coordinated patient schedules to optimize clinic workflow and minimize wait times.
• Assisted patients in understanding treatment plans, improving adherence and satisfaction.
• Managed electronic health records, ensuring accuracy and compliance with regulations.
• Collaborated with healthcare providers to facilitate seamless communication regarding patient care.

• Handled phone inquiries professionally
• Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
• Managed front desk operations, greeting visitors and directing them to appropriate services.
• Processed patient registration and appointment scheduling efficiently to streamline workflow.
• Collaborated with healthcare staff to address patient needs and resolve issues proactively.