Unique Evans
Personal Vacation Planner
Clayton,NC
Summary
Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel. I have 3+ years of experience in the Customer Service Industry and working remotely. Throughout my years of service, I have brought over 100K in Revenue to the companies that I have worked for. Possess specialized skills in itinerary planning, budget management, and customer service. Excel at communication, problem-solving, and adaptability, ensuring seamless experiences for clients.
Overview
7
7
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Lines
Clayton, NC
09.2024 - Current
- Develop vacation packages tailored to individual customer needs and preferences.
- Stayed informed of emerging travel trends and technologies to enhance service delivery.
- Collaborated with marketing team to develop promotional materials for vacation packages.
- Conducted destination research to offer clients insightful travel advice and recommendations.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Explained benefits of purchasing travel insurance with clients.
Travel & Lifestyle Consultant
American Express
10.2022 - 07.2024
- Research destination and travel prices, customs, weather conditions, reviews etc
- Research and study clients' specifications and wishes
- Suggest suitable travel options that best suit clients' needs
- Plan and organize travels
- Book tickets, reserve accommodation, organize rental transportation
- Inform clients and provide useful travel material such as guides, maps and event programs
- Collect deposits and balances
- Offer and promote different services and offerings
- Build and maintain relationships with clients
Administrative Assistant
Posh Contracting & Designs
Knightdale, N.C.
08.2021 - 07.2022
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies and research new deals and supplier
- Book travel arrangements
Lead Teacher
Early Stages Child Care
Raleigh, N.C.
06.2021 - 07.2022
- Adapt teaching methods and materials to meet the interests and learning styles of children
- Develop and maintain positive relationships with children and parents
- Ability to develop activities that are fun and educational for young children
- Ability to instruct young children in rules of conduct and learning new tasks
- Ability to select the appropriate teaching method and adapt to children's learning styles
- Ability to effectively communicate with children and parents
- Proficient active listening skills to understand and adapt to the various needs of children and parents
Independent Travel Agent
Inteletravel
10.2018 - 06.2022
- Determine clients' needs and preferences, such as schedules and costs
- Plan and arrange tour packages, excursions, and day trip
- Find fare and schedule information
- Arrange travel for business and vacation clients
- Calculate total travel costs and create quotes for all inquiries
Education
High School Diploma -
Garner Magnet High School
Garner, N.C.06.2018
Skills
- Travel Coordination
- Financial Services Expertise
- Detail-Oriented Approach
- Effective Problem Resolution
- Highly Adaptable
- Event Coordination
- Effective Team Engagement
- Team Leadership
- Professional Written Communication
- Cash Management
- Payment Systems Coordination
- Document Organization
- Invoice Management
- In-depth knowledge of Salesforce
Projects
Young Ladies of Value, Founder of non-profit organization for the youth.
Timeline
Personal Vacation Planner
Carnival Cruise Lines
09.2024 - Current
Travel & Lifestyle Consultant
American Express
10.2022 - 07.2024
Administrative Assistant
Posh Contracting & Designs
08.2021 - 07.2022
Lead Teacher
Early Stages Child Care
06.2021 - 07.2022
Independent Travel Agent
Inteletravel
10.2018 - 06.2022
High School Diploma -
Garner Magnet High School
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