
Dedicated and compassionate professionals seeking an opportunity to contribute to strong customer service, communication, patient support and hospitality skills in a healthcare or service focused environment. Experienced in assisting patients, providing safe transportation, working with individuals with disabilities, and creating a respectful and welcoming experience for others.
· Coordinate daily services and support for individuals with development and intellectual disabilities.
· Supervise and provide guidance to Direct Support Professionals to ensure quality and consistent care.
· Assist with staff scheduling and ensure adequate coverage based on individuals’ needs
· Monitor implementation of individual service plans and ensure established goals are followed
· Maintain accurate progress notes, service documentation, medication records and incident reports
· Monitor health, safety and behavioral and environmental concerns and report changed appropriately.
· Train and coach staff on individuals needs documentation requirements safety procedures and agency policies.
Ensure compliance with state regulations, company polices, confidentiality requirements and individual rights.
· Greeted and assisted patients and visitors in a professional and courteous manner
· Collected and verified patient information and completed registration procedures.
· Assisted patients with questions regarding registration and hospital services
· Maintained confidentiality and handled sensitive information appropriately
· Communicated with patients, families and hospital staff to help ensure a smooth registration process.
· Provided excellent customer service to induvial from diverse backgrounds.
Patient Registration
Patient Transportation
Customer Service
Communication
Hospitality
Compassion and Empathy
Safety Awareness
Confidentiality
Time Management
Professionalism