Unique Jackson
Owings Mills,MD
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Graphic Designer
The Dynasty
01.2020 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Met with customers to present mockups and collect information for adjustments.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
Store Manager
MOD Pizza
03.2023 - 01.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Residential Counselor
TIME Organization, INC
07.2022 - 02.2023
- Managed crisis situations by implementing de-escalation techniques.
- Developed trusting relationships for enhanced communication and rapport.
- Prepared reports for team meetings to ensure informed decision-making.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained accurate records by documenting client interactions and progress notes.
Package Handler
FedEx
08.2020 - 05.2022
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Bartender
San Pablos Street Tacos
04.2019 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma - General Studies
Fredrick Douglas High School
Baltimore, MD06.2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
Timeline
Store Manager
MOD Pizza
03.2023 - 01.2025
Residential Counselor
TIME Organization, INC
07.2022 - 02.2023
Package Handler
FedEx
08.2020 - 05.2022
Graphic Designer
The Dynasty
01.2020 - Current
Bartender
San Pablos Street Tacos
04.2019 - 07.2020
High School Diploma - General Studies
Fredrick Douglas High School
Similar Profiles
Felipe SifuentesFelipe Sifuentes
Cased Hole Completion Manager at Dynasty Wireline ServicesCased Hole Completion Manager at Dynasty Wireline Services
MUHAMMED RISHAL K PMUHAMMED RISHAL K P
Accountant at Dynasty Jet W.L.LAccountant at Dynasty Jet W.L.L
Karishma OrtizKarishma Ortiz
Ticket Sales Representative at Dynasty HoopsTicket Sales Representative at Dynasty Hoops