Mohammed Rahman

I do graphic design during my free time; it is a skill set I have acquired during the times I was in middle school. I have gotten better over the years and am working on it professionally.

• Created engaging social media graphics that drove user engagement and increased online visibility.
• Developed creative design for print materials, brochures, banners, and signs.
• Completed final touches for projects such as image sizes and font selection.
• Created designs and collaborated with the technical team to complete projects.
• Put together videos for social media, advertising, and informational purposes.
• Designed creative digital displays used in online advertising for local businesses.
• Applied knowledge of production to create high-quality images.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered a constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing, and support policies and procedures.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Negotiated prices, terms of sales and service agreements.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Exceeded monthly expectation’s while maintaining a high level of customer satisfaction through attentive service delivery across all stages of the sales process.
• Achieved quarterly sales targets consistently through diligent prospecting efforts and persuasive communication skills.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Solved customer challenges by offering relevant products and services.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.