Unique Mure
Des Moines
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Grifols Biomat USA
08.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Customer Service Representative
Athene Annuities
02.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Karen Acres
02.2020 - 02.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Diagnostic Medical Sonography
Mercy College of Health Sciences
Des Moines, IA09-2026
High School Diploma -
Roosevelt High School
Des Moines, IA05-2014
Skills
- Venipuncture
- Order of draw
- Specimen handling
- Sample and specimen collection
- Reliable team player
- Compassionate
- Vital signs monitoring
- Observing responses
- Maintaining privacy
- Supporting personal needs
Certification
- Certified Phlebotomy Technician - National Healthcare Certification Organization 2024, August
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - 75hr & 150hr
Timeline
Phlebotomist
Grifols Biomat USA
08.2024 - Current
Customer Service Representative
Athene Annuities
02.2023 - 07.2024
Certified Nursing Assistant
Karen Acres
02.2020 - 02.2023
- Certified Phlebotomy Technician - National Healthcare Certification Organization 2024, August
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - 75hr & 150hr
Associate of Science - Diagnostic Medical Sonography
Mercy College of Health Sciences
High School Diploma -
Roosevelt High School
Similar Profiles
Kacey McCabeKacey McCabe
Donor Center Technician at Grifols Biomat USADonor Center Technician at Grifols Biomat USA
James WaldripJames Waldrip
Center Medical Specialist at Grifols Biomat USACenter Medical Specialist at Grifols Biomat USA
Janiya PattersonJaniya Patterson
Donor Center Technician/Phlebotomist at Grifols Biomat USADonor Center Technician/Phlebotomist at Grifols Biomat USA