Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Unique Patterson

Columbia,SC

Overview

4
4
years of professional experience
1
1
Certification

Work History

Forklift Driver

MAU Workforce Solutions
Lexington, SC
08.2023 - Current
  • Performed regular maintenance checks on forklifts as per company guidelines.
  • Kept accurate records of all materials moved including quantity, destination, and time taken.
  • Trained new employees on how to safely operate a forklift in accordance with company policies.
  • Checked load security before moving material from one location to another.
  • Restocked supplies such as boxes and other materials needed for production line operations.
  • Utilized radio frequency scanners to accurately record items loaded onto trailers.

Forklift Operator & Warehouse Associate

Palmetto State Armory Llc
West Columbia, SC
09.2022 - 08.2023
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Ensured safety procedures were followed when operating forklifts.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Customer Service Representative Supervisor

Maximus
Remote
03.2020 - 09.2022
  • Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
  • Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
  • Monitored customer service calls to ensure quality standards were met and addressed any issues that arose during the call.
  • Developed strategies for improving customer relations, such as creating a customer loyalty program and using customer feedback surveys.
  • Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
  • Communicated regularly with upper management regarding updates on team progress towards goals set forth by the organization.
  • Resolved escalated customer complaints promptly and professionally.
  • Resolved conflicts between customers and representatives when appropriate.
  • Collaborated with Human Resources on disciplinary action plans when needed due to poor performance or misconduct among staff members.
  • Analyzed daily reports from agents on call trends, individual performance metrics and overall customer satisfaction levels.
  • Processed a high volume of claims efficiently while maintaining quality standards.

Customer Service Representative

AT&T
Remote
06.2021 - 02.2022
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Criminal Justice

Strayer University
Washington, DC
05-2026

High school diploma -

Lugoff Elgin High School
SC
12.2016

Skills

  • RF Scanner
  • Order Picker
  • Materials Handling
  • Forklift
  • Warehouse Experience
  • Order Picking
  • Shipping & Receiving
  • Pallet Jack
  • Surveillance
  • Microsoft Word
  • Computer skills
  • Customer service
  • RFID Tracking
  • Materials Movement
  • Heavy Equipment Operation
  • Warehouse Operations
  • OSHA Compliance
  • Shipping and receiving
  • Certified forklift operator
  • Lockout and tagout procedures
  • Data Entry
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Payment Processing

Certification

Forklift Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Forklift Driver

MAU Workforce Solutions
08.2023 - Current

Forklift Operator & Warehouse Associate

Palmetto State Armory Llc
09.2022 - 08.2023

Customer Service Representative

AT&T
06.2021 - 02.2022

Customer Service Representative Supervisor

Maximus
03.2020 - 09.2022

Criminal Justice

Strayer University

High school diploma -

Lugoff Elgin High School

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Unique Patterson