UNIQUE RUSHING
NEWARK,NJ
Summary
Experienced Client Manager with over six years of success in customer service and administrative operations. Skilled in optimizing workflows, managing high-volume tasks efficiently, and driving customer satisfaction through strategic problem-solving and actionable feedback. Highly proficient in digital tools and time management, with a commitment to operational excellence and continuous professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CLIENT MANAGER
Windsor Art & Design Transportation
Newark, NJ
04.2022 - Current
- Navigate complex scenarios impacting clients.
- Assessed requirements to ensure optimal client satisfaction.
- Managed extensive administrative workload, ensuring precision in task execution.
- Arranged appointments and meetings systematically for optimal time management.
- Managed in-bound and out-bound communication.
- Managed large volumes of tasks, enhancing overall process efficiency.
- Devised innovative strategies for resolving complex customer interactions.
- Utilized data analysis to improve customer service and retention.
STORE SUPERVISOR
Marshall Retail Group/InMotion
Newark, NJ
08.2018 - 03.2022
- Developed solid partnerships with peers, managers and HR utilizing interpersonal skills.
- Led team of over 50 employees by realigning workflows to meet evolving business demands.
- Implemented effective inventory management methods to optimize supply chain processes.
- Maintained meticulous schedules and deadlines, organizing files and digitizing documents to enhance operational efficiency.
- Enhanced collaboration between departments through proficient communication and resolution skills.
Assistant
Law Office of Laura Adjangba
Maplewood, NJ
07.2018 - 08.2018
- Managed paperwork processing for seamless workflow.
- Receive and manage upwards of 50 daily calls from various entities including clients, law enforcement, and associates.
- Formulated agendas, notices and essential documents for meetings and court hearings.
- Streamlined administrative processes, enhancing accuracy and efficiency in paperwork management while conducting
- Targeted research for immigration cases.
- Managed schedules with precision to facilitate smooth coordination.
Education
Psychology
New Jersey City University
Jersey City, NJ12.2022
Skills
- Operations Management
- Data Entry
- Customer Service
- Microsoft Office
- Microsoft Word
- Excel
- Scheduling
- Time Management
- Staff Development
- Inventory Control
- Clerical
- Computer literacy
- Leadership
- Security
Certification
NEW JERSEY SORA
Timeline
CLIENT MANAGER
Windsor Art & Design Transportation
04.2022 - Current
STORE SUPERVISOR
Marshall Retail Group/InMotion
08.2018 - 03.2022
Assistant
Law Office of Laura Adjangba
07.2018 - 08.2018
Psychology
New Jersey City University