Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Smith

Raleigh,NC

Summary

Seasoned and energetic administrative and customer service professional well-versed in researching account issues, documenting changes and coordinating accounts. Bringing strong organizational and problem-solving skills developed over 10 years of experience.

Overview

6
6
years of professional experience

Work History

Program Specialist

Fortrea
11.2020 - Current


  • Document calls in appropriate tracking systems.
  • Conduct insurance verifications, coordinate prior authorizations, investigate alternative insurance coverage.
  • Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
  • Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system.
  • Create training materials and standard operating procedure documents
  • Established goals and created action plans to achieve goals.
  • Maintain regular communication between departments via email and phone calls to coordinate program logistics.
  • Receive incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Investigated issues and provided knowledgeable responses to resolve customer concerns.

Deli Manager

Pro's Epicurean Market & Café
06.2017 - 01.2021
  • Assisted in initial opening of business
  • Catering- Created appealing food arrangements for party trays and specialized orders
  • Server- Promoted customer loyalty by efficiently handling food and service complaints
  • Cheese/Charcuterie Chef- Prepared appealing small and large plates customized for each guest
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Checked prices and calculated totals for accurate invoice processing.
  • Inventoried food products and associated materials on weekly basis.

Education

Foundations of UX design -

Google Certificate

Associate in Holistic Nutrition -

Auguste Escoffier School of Culinary Arts
Boulder, CO
2025

Associate of Science -

Wake Technical Community College
Raleigh, NC
2024

Skills

  • Critical Thinking
  • Adaptable
  • Team Collaboration
  • Computer Skills (Microsoft Word, Excel, PowerPoint): Advanced
  • Conflict Resolution
  • Leadership/Training
  • Interpersonal
  • Group and Individual Instruction
  • Skill Development
  • Budget Management
  • Training Development

Timeline

Program Specialist

Fortrea
11.2020 - Current

Deli Manager

Pro's Epicurean Market & Café
06.2017 - 01.2021

Foundations of UX design -

Google Certificate

Associate in Holistic Nutrition -

Auguste Escoffier School of Culinary Arts

Associate of Science -

Wake Technical Community College

Similar Profiles

CREATE PROFILE
Unique Smith