Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Wilson

Lawrence

Summary

Versatile and dedicated professional with a proven track record at Gordmans, adept in customer service and skilled in cleaning and sanitizing. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating exceptional empathy and attention to detail. Achieved notable accuracy in transactions and inventory management, underpinned by a strong foundation in healthcare ethics and CPR certification.

Overview

14
14
years of professional experience

Work History

Cashier

Gordmans
05.2011 - 07.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Assistant Manager

Gordmans
07.2014 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Floor Associate

Walmart
06.2020 - 10.2022
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.

Custodian

Kansas University
03.2022 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Education

Certificate Of Technical Studies - CNA/Dental Assistant

Job Corps
Manhattan, KS
07.2018

Topeka West High School
Topeka, KS
05.2015

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service
  • Patient advocacy
  • Cultural sensitivity
  • Building rapport
  • Suicide prevention
  • Records management
  • Developing relationships
  • Public speaking
  • Vital signs monitoring
  • Feeding assistance
  • Basic life support
  • Adaptable to change
  • Healthcare ethics
  • Personal care assistance
  • Attention to detail
  • Empathy and compassionate care
  • Patient relationship building
  • CPR certification
  • CNA certification
  • HIPAA compliance
  • Supply restocking
  • Emotional intelligence

Timeline

Custodian

Kansas University
03.2022 - Current

Floor Associate

Walmart
06.2020 - 10.2022

Assistant Manager

Gordmans
07.2014 - 10.2018

Cashier

Gordmans
05.2011 - 07.2014

Certificate Of Technical Studies - CNA/Dental Assistant

Job Corps

Topeka West High School

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Unique Wilson