Alberto Vielma
San Antonio,TX
Summary
Knowledgeable professional with friendly disposition and desire to work hard. Known for outstanding work ethic. Comfortable lifting and trained to operate various equipment.
Efficient Overnight Stocker with a background in managing stock and merchandise flow. Strong skills in inventory control, organization, and time management ensure smooth operations during off-peak hours. Previous role demonstrated ability to improve workflow efficiency and reduce stocking errors. Committed to maintaining clean and safe work areas while ensuring product availability.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Overnight Stocker
HEB Grocery Store
11.2024 - Current
- Assisted in receiving and unloading shipments to support inventory management.
- Monitored inventory levels to proactively identify restocking needs, ensuring continuous product availability.
- Stocked shelves with merchandise to ensure product availability and organization.
- Organized shelves, racks and bins to ensure product availability.
- Inspected shelves for replenishment needs to ensure product availability. in department to determine replenishment needs.
- Collaborated with team members to strategically optimize stock placement, enhancing customer access and shopping experience.
- Maintained cleanliness and safety standards in stockroom and sales floor, supporting a safe shopping environment.
- Received and stocked merchandise in a timely manner.
- Communicated daily with management about stock issues and supply needs promptly.
- Maintained an orderly appearance at all times throughout the store.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Executed proper procedures for handling hazardous materials, ensuring safety compliance.
General Manager
Sonic drivin
Pleasanton, Texas
06.2023 - 09.2024
- Led daily business operations, managing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless functioning.
- Oversaw daily operations and staff management in a fast-paced drive-in restaurant.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented training programs to enhance team performance and service quality.
- Evaluated employee performance and provided constructive feedback for improvement.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated with marketing teams to promote menu items and special offers.
- Managed inventory levels and ordered supplies to ensure efficient operations.
- Developed team-building activities that fostered collaboration across departments and contributed to a positive work environment.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Identified improvement areas in business practices and collaborated with departments to create actionable plans for implementation.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity.
Assistant Manager
Sonic drivein
11.2022 - 06.2023
- Supervised daily operations to maintain service quality and efficiency.
- Trained new staff on procedures and customer service standards.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Managed inventory levels and ordered supplies to maintain optimal stock levels.
- Coordinated with departments to streamline operations and improve efficiency.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Crew Leader
Sonic drivein
Pleasanton, Texas
08.2021 - 11.2022
- Supervised crew members during busy shifts to ensure efficient service.
- Trained new employees on customer service and food preparation standards.
- Coordinated employee tasks across project phases to ensure timely completion.
- Resolved crew conflicts by addressing issues promptly and facilitating discussions.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Oversaw project contributions to align with organizational deadlines and maintain quality standards.
- Monitored inventory levels and restocked supplies regularly.
- Assisted in maintaining a clean and organized work environment.
- Performed general maintenance on tools and equipment used by the crew.
- Adjusted equipment components to ensure proper functionality. and repairs to assigned equipment.
Carhop
Sonic drivein
Pleasanton, Texas
02.2021 - 08.2021
- Delivered food orders promptly to customers in vehicles.
- Guided customers in selecting menu items and taking orders, enhancing their dining experience with information about specials and new items.
- Processed customer transactions accurately using point-of-sale systems, ensuring swift service and customer satisfaction.
- Ensured cleanliness and organization of carhop area to create a welcoming environment.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Assisted team members during busy shifts to ensure efficiency.
- Onboarded new employees on carhop procedures and safety protocols to maintain operational standards and safety compliance.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Pleasanton High School
Pleasanton, TexasSkills
- Inventory management
- Stock organization
- Supply chain coordination
- Product merchandising
- Customer relationship management
- Operational efficiency
- Conflict resolution
- Cross-training
- Pallet jack operation
- Endcap maintenance
Certification
- Assistant manager learning course Sonic drive-in (AMLC) 2022
- General manager learning course Sonic drive-in (GMLC) 2023
Timeline
Overnight Stocker
HEB Grocery Store
11.2024 - Current
General Manager
Sonic drivin
06.2023 - 09.2024
Assistant Manager
Sonic drivein
11.2022 - 06.2023
Crew Leader
Sonic drivein
08.2021 - 11.2022
Carhop
Sonic drivein
02.2021 - 08.2021
Pleasanton High School