Aaron Swan
Sacramento,California
Summary
Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Certified Personal Trainer offers 30 years of experience to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training and nutrition plans to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.
Overview
23
23
years of professional experience
Work History
Food Preparation Worker
Famous Famiglia Pizzaria
02.2022 - Current
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Utility Worker/Restaurant Food Server
SSP America
12.2021 - 02.2022
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Completed daily maintenance tasks in record time to maximize productivity.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
- Delivered high-quality customer service by promptly responding to inquiries, addressing concerns, and providing updates on service restoration efforts during outages or other issues.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Freight Team Associate
Home Depot
09.2021 - 02.2022
- Lifted and moved items weighing up to 100 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Landscape Worker
GP Landscape
09.2021 - 11.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Mowed lawns using self-propelled and riding mowers.
- Collected and removed debris at job sites.
- Maintained grounds by trimming, weeding, and general clean-up.
Solar Sales Representative
SUNRUN
07.2021 - 09.2021
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
Car Washer
Quick Quack Carwash
05.2021 - 09.2021
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
Telephone Customer Service Representative
Verizon Connect
12.2019 - 09.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Facilitated sales opportunities through effective upselling and cross-selling techniques during interactions with customers.
- Provided constructive feedback during team meetings, contributing ideas for process improvements that result in increased efficiency within the department.
- Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Sign Spinner
Fusion Signs & Design
06.2019 - 10.2020
- Worked outside for extended periods of time and during inclement weather.
- Used cell phone and text messages to stay in communication with sales team during shifts.
- Held sign weighing 10 pounds for 6 hours without stopping movement or dropping sign.
- Maintained excellent physical fitness levels through regular training sessions, ensuring consistent energy and enthusiasm during sign-spinning performances.
Freight Crew Member/Cashier
WinCo Foods
03.2005 - 08.2007
- Lifted and moved items weighing up to 50 pounds multiple times per shift.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Lead
Game Crazy
04.2001 - 03.2005
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained and processed invoices, deposits, and money logs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certified Personal Trainer / Nutritionist - Sports Science
ISSA
Phoenix, AZPhysical Therapy Aide - Physical Therapy Assistance
Penn Foster Career School
Scranton, PA11.2006
High School Diploma -
Lane Community College
Eugene, OR09.1999
Skills
- Safe Food Handling
- Equipment Sanitation
- Hygiene practices
- Ingredient Preparation
- Windows 10
- Microsoft Windows and Office
- Microsoft Windows
- SalesForce
- Bookkeeping
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Building rapport
- Technical Support
- Dispute Resolution
- Customer Education
- Product and service solutions
- Sales expertise
- Order Fulfillment
- Research
- Spreadsheets
- Proofreading
- POS systems expert
- Key holder experience
- Strength Training Techniques
- Motivational Interviewing
- First Aid and CPR Certification
- Core Strength Development
- Cardiovascular Conditioning
- Body composition analysis
- Speed and Agility Training
- Injury Prevention Strategies
- Flexibility Improvement
- Bodybuilding Principles
- Personal training expertise
- Boxing Workout Design
- Motivational
- Strength training
- Personal training and coaching
- Injury prevention techniques
- Physical Conditioning
- Knowledge of human anatomy
- Fitness program development
- Health and wellness
- Human anatomy expertise
- Fitness instruction
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Decision-Making
- Certified in CPR/AED
Timeline
Food Preparation Worker
Famous Famiglia Pizzaria
02.2022 - Current
Utility Worker/Restaurant Food Server
SSP America
12.2021 - 02.2022
Freight Team Associate
Home Depot
09.2021 - 02.2022
Landscape Worker
GP Landscape
09.2021 - 11.2021
Solar Sales Representative
SUNRUN
07.2021 - 09.2021
Car Washer
Quick Quack Carwash
05.2021 - 09.2021
Telephone Customer Service Representative
Verizon Connect
12.2019 - 09.2021
Sign Spinner
Fusion Signs & Design
06.2019 - 10.2020
Freight Crew Member/Cashier
WinCo Foods
03.2005 - 08.2007
Team Lead
Game Crazy
04.2001 - 03.2005
Certified Personal Trainer / Nutritionist - Sports Science
ISSA
Physical Therapy Aide - Physical Therapy Assistance
Penn Foster Career School
High School Diploma -
Lane Community College
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