Ivan Montanez
Ringgold
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Pest Control Technician
Beaumont Pest Control
09.2024 - 02.2026
- Conducted thorough inspections to identify pest infestations and assess treatment options.
- Applied appropriate pest control methods using industry-standard equipment and safety protocols.
- Developed and maintained detailed service reports documenting treatments and customer interactions.
- Provided expert advice to clients on pest prevention strategies and maintenance practices.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Head Cashier
Hamilton place carwash and detail
06.2022 - 12.2023
- Answering phone calls
- Cash handling
- Making deposits
- Customer service
- Daily cleaning
- Key holder
- Acting Manager when head manager was out
- Opening and closing
- Making appointments
- Making sure other employees clocked in and out for the day
- Checking emails
Security Monitor
Action alarms
08.2018 - 02.2021
- Security monitoring trouble shooting dispatching on alarms filing accounts and other office duties
Customer Loyalty Representative
CONVERGYS
10.2017 - 08.2018
- Customer service trouble shooting and trying to resell services to customer and closing out accounts
Logistics
AVM Enterprises
07.2016 - 07.2017
- Routing trucks.
- Mapping out delivery route.
- Making sure the correct product was put on the right truck.
- Organizing order forms.
Picker
Amazon
02.2016 - 06.2016
- Job Description: Finding product to for fill customers online orders, checking for damaged items
Welder
Curbs Plus Inc
09.2015 - 01.2016
- Job Description: Welding and manufacturing industrial heating and cooling units
- Weld components in flat, vertical, or overhead positions.
- Operate safety equipment and use safe work habits.
- Lay out, position, align, and secure parts and assemblies prior to assembly, using straightedges, combination squares, calipers, and rulers.
- Clamp, hold, tack-weld, heat-bend, grind or bolt component parts to obtain required configurations and positions for welding.
Grocery clerk
Publix
06.2006 - 09.2015
- Job Description: Answer customers' questions about merchandise and advise customers on merchandise selection.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Transport packages to customers' vehicles.
- Pack customer purchases in bags or cartons.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Loading and unloading trucks.
- Help keep back stockroom clean
Education
High School Diploma -
Brewster Technical College
Tampa, FL12.2006
Skills
- CUSTOMER SERVICE (10 years)
- FAST LEARNER (10 years)
- RECEPTIONIST (Less than 1 year)
- RETAIL SALES (10 years)
- Welding
- Manufacturing
- Typing
- Cashiering (7 years)
- Computer skills
- Communication skills
- Customer service
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Time management
- Organizational skills
- Sales
- Cash handling
- Front desk
- POS
- Cash register
- Load & unload
- Accounting
- Data entry
- Microsoft Office
- Bilingual
- Upselling
Certification
- State of Tennessee department of commerce and insurance
- August 2021 to August 2022
- Alarms systems contractors board registered employee
- Driver's License
Assessments
- Sales skills — Proficient
- June 2022
- Influencing and negotiating with customers
- Full results: Proficient
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Bookkeeping — Completed
- Calculating and determining the accuracy of financial data
- Full results: Completed
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service fit — Completed
- Measures the traits that are important for success for customer service roles
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer service — Proficient
- Identifying and resolving common customer issues
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Spreadsheets with Microsoft Excel — Proficient
- Knowledge of various Microsoft Excel features, functions, and formulas
- Delivery driver — Proficient
- Interpreting instructions or signs and solving problems
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Written communication — Proficient
- Best practices for writing, including grammar, style, clarity, and brevity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Professional Skills
- Wonderful people skills
- 10+ years in Customer Service
- 10+ Handling tasks with accuracy and efficiency
- I am able to learn new tasks quickly and proficient in growing key customer relationships.
- I represent establishment with friendly, professional demeanor at all times.
- Skills
- Customer and Personal Service
- Active Listening
- Service Orientation
- Critical Thinking
- Work well with others
- Fast learner
- Very friendly
- Work well under stress
- Finish task in a timely manner
Timeline
Lead Pest Control Technician
Beaumont Pest Control
09.2024 - 02.2026
Head Cashier
Hamilton place carwash and detail
06.2022 - 12.2023
Security Monitor
Action alarms
08.2018 - 02.2021
Customer Loyalty Representative
CONVERGYS
10.2017 - 08.2018
Logistics
AVM Enterprises
07.2016 - 07.2017
Picker
Amazon
02.2016 - 06.2016
Welder
Curbs Plus Inc
09.2015 - 01.2016
Grocery clerk
Publix
06.2006 - 09.2015
High School Diploma -
Brewster Technical College