Brooke Lee
Tullahoma,TN
Summary
I'm an experienced caregiver with over a decade in the healthcare industry. I enjoy helping others, whether it's overseeing the care of clients or helping make my teammates' jobs easier. Aiding teammates and the company with achieving goals is very rewarding to me. I'm seeking to work for a company where I feel like my skillset can make a difference in people's lives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
House Manager
TPA, Inc.
07.2021 - Current
- Manage day-to-day operation of home to comply with regulations and agency standards.
- Supervise and coordinate direct support staff's daily responsibilities and resolve any issues that arise.
- Liaison with the residents' family/legal guardians, primary care physicians, and all other personnel involved in the residents' care.
- Act as hiring supervisor, including conducting interviews and recommending training, termination, pay increases, and disciplinary action, as necessary.
- Responsible for overseeing cashflow in the home as it related to buying necessary supplies to support the residents' care.
- Work directly with residents as a Direct Support Professional and assist with any/all ADLs needed and provide community support 24/7.
House Manager
TPA, Inc.
06.2017 - 03.2020
- Manage day-to-day operation of home to comply with regulations and agency standards.
- Supervise and coordinate direct support staff's daily responsibilities and resolve any issues that arise.
- Liaison with the residents' family/legal guardians, primary care physicians, and all other personnel involved in the residents' care.
- Act as hiring supervisor, including conducting interviews and recommending training, termination, pay increases, and disciplinary action, as necessary.
- Responsible for overseeing cashflow in the home as it related to buying necessary supplies to support the residents' care.
- Work directly with residents as a Direct Support Professional and assist with any/all ADLs needed and provide community support 24/7.
Lead Direct Support Professional
TPA, Inc.
01.2017 - 05.2017
- Ensured all approved supported living, personal assistance, individual transportation, and community-based day service hours are provided as outlined in client's ISP.
- Coordinated efforts between direct care staff, house managers, and companions.
- Trained all staff, and ensured staff possessed required and up-to-date training at all times.
- Participated in employee hiring process, including interviewing, selection, and orientation of new staff.
- Maintained accurate and complete service notes, documentation, and client charts/records.
- Ensured staff was complying with all quality assurance domains.
- Implemented corrective action for staff, when needed.
- Evaluated staff performance and recommended merit increase and promotions.
(PCA) Personal Care Assistant
Extended Family Care, LLC
07.2016 - 01.2017
- Provided in-home care for intellectually disabled clients, including meal prep, light housekeeping, and transportation.
- Supervised daily ADLs of client for other staff members.
- Maintained daily documentation of client's activities and overall health.
Call Center Representative
National Pen Company
02.2016 - 04.2016
- Made outbound sales calls to existing customers to inquire about refilling their orders.
- Organized sales data into spreadsheets for growth and quota tracking.
- Shared product knowledge and provided relevant offers to clients to meet sales targets.
Residential Counselor
Centerstone, CLC
10.2014 - 03.2015
- Provided light housekeeping and meal prep to clients.
- Maintained daily documentation about clients.
- Led daily psychological/social educational discussion groups for clients.
- Worked on individual goals with adult men that have mental disorders in order to promote independent living.
(PCA) Personal Care Assistant
At Home Healthcare
08.2012 - 09.2014
- Provided non-medical related, in-home care for senior patients, including bathing assistance, oral hygiene, mea prep, running errands, and going shopping.
- Accompanied senior patients to appointments and assisted with filling out paperwork.
- Provided medicine reminders and companionship to senior patients.
Cashier/Customer Service Representative
Jackson Street Marketplace
10.2010 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
(PCA) Personal Care Assistant
WR Community Services
01.2010 - 09.2010
- Provided in-home care for clients, including cooking, cleaning, personal hygiene, bathing, running errands, and respite care.
(DSP) Direct Support Professional
S. Washington St
07.2007 - 11.2009
- Administered medication to residents.
- Helped with showers and personal hygiene care of residents, including assisting with walking and daily activities, meal prep, and cleaning.
Education
Tullahoma High School
Tullahoma, TN2006
Skills
- F Endorsement on driver's license
- DIDD RELAIS Trained, including HIPPA, OSHA, medications, etc
- Ability to efficiently organize not only people but tasks that need to be carried out
- Caretaking such as meal prep, bathing, and medicine administration
- Proficient with the Office365 suite, including Microsoft Word, Excel, and Outlook
- Leadership skills such as guiding teammates and helping make difficult decisions
- Ability to keep my cool in a tough situation
- Experienced with using medical equipment including hoyer lifts, slings, power chairs, lift chairs, restraints, and bath/shower chairs (mobile, non-mobile, and sliding)
Certification
(CNA) Certified Nursing Assistant. Graduated 9/2016.
Timeline
House Manager
TPA, Inc.
07.2021 - Current
House Manager
TPA, Inc.
06.2017 - 03.2020
Lead Direct Support Professional
TPA, Inc.
01.2017 - 05.2017
(PCA) Personal Care Assistant
Extended Family Care, LLC
07.2016 - 01.2017
Call Center Representative
National Pen Company
02.2016 - 04.2016
Residential Counselor
Centerstone, CLC
10.2014 - 03.2015
(PCA) Personal Care Assistant
At Home Healthcare
08.2012 - 09.2014
Cashier/Customer Service Representative
Jackson Street Marketplace
10.2010 - 04.2012
(PCA) Personal Care Assistant
WR Community Services
01.2010 - 09.2010
(DSP) Direct Support Professional
S. Washington St
07.2007 - 11.2009
Tullahoma High School
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