Unrikidia Gatlin

Independent Property Adjuster

Pilot Catastrophe Services

Mobile, AL

06.2016 - 09.2023

Evaluated customer complaints, submitted evidence and determined appropriate resolution options.
Investigated cases involving complex losses and disputed claims.
Negotiated settlements with claimants in accordance with company guidelines.
Provided technical advice to clients regarding insurance policies and procedures.
Coordinated with other professionals such as appraisers and contractors during the claims process.
Analyzed policy language to determine applicable coverage and benefit levels.
Negotiated settlements within prescribed authority limits.
Developed strategies for resolving difficult or contentious claims cases.
Maintained accurate records of all claim activities in accordance with company guidelines.
Ensured that all claims were settled promptly and equitably according to established procedures.
Attended continuing education seminars and webinars related to best practices in claim handling.
Prepared detailed reports summarizing findings from investigations into questionable claims activities.
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Input claim information and payments into company database.
Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

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