Upendra Chidipothu
Chicago
Summary
Operations coordinator with a track record of efficiently resolving daily operational challenges. Demonstrated ability to adapt to changing demands while training and managing staff to ensure optimal shift coverage and enhance guest satisfaction. Skilled in troubleshooting technical issues on websites and third-party platforms, collaborating with developers to implement software updates for improved user experience. Proven success in boosting promotional activities for quality assurance and revenue management.
Overview
1
1
year of professional experience
Work History
Front Desk Supervisor
IHG - InterContinental Hotels Group
Chicago
07.2024 - 07.2025
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Monitored staff performance and provided feedback when necessary.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved conflicts between customers or staff members in a professional manner.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
Education
Master's - Computer Science
Governors State University
Chicago05-2025
Bachelor of Technology - Computer Science Engineering
Prakasam Engineering College (JNTUK)
Andhra Pradesh05-2023
Intermediate -
NRI Junior College
Guntur, Andhra Pradesh05-2019
10th Standard -
Vignan Vihar High School
Kandukur, Andhra Pradesh05-2017
Skills
- Python
- Data structures and algorithms
- AWS Cloud and Web Development
- Typewriting
- Customer service and feedback
- Staff supervision
- Reservations management
- Guest relations
- Team collaboration
- Scheduling coordination
Personal Pursuites
- Enhancing knowledge in Advanced Python, AWS, Cloud Technologies, DevOps, SQL & tools via online tutorials and company-based platforms
- Seeking hands-on projects, internships, and research assistantships in software development and product management solutions
- Maintaining communication with tech professionals like architects, administrators and full-time roles to gain practical insights and knowledge
- Fascinating towards news on X (Twitter), innovations, cars & gadgets design & marketing
Career Development
- Engaging with HR and moderate-level employees via LinkedIn
- Pursuing certifications through Coursera and Udemy
- Keep training & tracking to the requirements related to job roles
Affiliations
- Honored at the zone level as a Marshall artist in Karate
- Got certified in Short Hand and Long Hand typing at the State level examination
Timeline
Front Desk Supervisor
IHG - InterContinental Hotels Group
07.2024 - 07.2025
Master's - Computer Science
Governors State University
Bachelor of Technology - Computer Science Engineering
Prakasam Engineering College (JNTUK)
Intermediate -
NRI Junior College
10th Standard -
Vignan Vihar High School