Upma Pawar
Doha,DA
Summary
Dynamic Administrative and Operations Professional with over 16 years of expertise in branch management, office administration, staff supervision, and customer relations. Highly skilled in streamlining workflows, ensuring compliance, managing budgets, and leading diverse teams to achieve optimal performance. Recognized for exceptional organizational abilities and proactive leadership that drive operational efficiency while aligning with organizational objectives. Committed to fostering a collaborative work environment that enhances productivity and supports strategic initiatives.
Overview
19
19
years of professional experience
Work History
Branch Manager
Welcome World Consultant
Qatar
08.2025 - Current
- Overseeing branch operations, staff management, and administrative activities.
- Ensuring compliance with local regulations and company policies.
- Coordinating recruitment, staff training, and employee performance monitoring.
- Managing financial and operational reports for senior management.
Branch Manager
The Global Axis
Muscat, Oman
09.2024 - 07.2025
- Managed overall branch administration including HR, finance, and customer service.
- Supervised cross-functional teams and delegated daily operational tasks.
- Maintained client records, financial documentation, and compliance reports.
- Enhanced operational efficiency by streamlining workflows.
Branch Manager / Assistant Branch Manager
ESS Global Migration Services
Chandigarh, India
04.2022 - 09.2024
- Supervised counselors, tele-callers, receptionists, and admin staff.
- Managed office expenses, scheduling, and operational compliance.
- Oversaw branch records, customer documentation, and financial reporting.
Branch Manager / Assistant Branch Manager
Alpha Visas & Logics Consulting WLL
Bahrain
01.2020 - 03.2022
- Directed office operations including HR support, customer handling, and compliance.
- Conducted employee performance reviews and financial reporting.
Relationship Executive & Sales / Relationship Executive
WWICS Global Law Offices
Bahrain & Mohali, India
01.2015 - 01.2018
- Processed client documentation, follow-ups, and compliance checks.
- Prepared reports and coordinated with government departments.
Team Leader Manager
Competent Synergies Pvt Ltd
Chandigarh, India
01.2007 - 01.2013
- Supervised staff, monitored workflows, and maintained compliance.
- Handled employee records and office operations.
Education
Associate of Arts - Arts
Ellim University
01.2012
Skills
- Branch operations management
- Employee relations expertise
- Workflow management
- Budget management
- Customer support expertise
- Regulatory compliance management
- Data analysis and reporting
- Strategic problem resolution
Accomplishments
- Awarded Best Team Leader for operational excellence.
- Recognized for highest revenue generation in Bahrain branch.
- Honored for branch and individual target achievements in multiple roles.
Languages
English (Proficient – C2)
Hindi (Native)
Punjabi (Proficient – C2)
Timeline
Branch Manager
Welcome World Consultant
08.2025 - Current
Branch Manager
The Global Axis
09.2024 - 07.2025
Branch Manager / Assistant Branch Manager
ESS Global Migration Services
04.2022 - 09.2024
Branch Manager / Assistant Branch Manager
Alpha Visas & Logics Consulting WLL
01.2020 - 03.2022
Relationship Executive & Sales / Relationship Executive
WWICS Global Law Offices
01.2015 - 01.2018
Team Leader Manager
Competent Synergies Pvt Ltd
01.2007 - 01.2013
Associate of Arts - Arts
Ellim University