Upneet Kaur
Jacksonville
Summary
Senior Quality Assurance Engineer with over 11 years of extensive expertise in manual and automated testing, leveraging skills in TFS, JSON, and Agile methodologies to enhance product quality across multiple industries. Demonstrates a visionary approach in streamlining testing processes and improving release timelines, while fostering team collaboration and communication. Committed to delivering high-quality results and continuous improvement in testing methodologies, aspiring to drive innovation and excellence in quality assurance practices.
Overview
11
11
years of professional experience
Work History
SENIOR QUALITY ASSURANCE ENGINEER
PGA Tour
02.2022 - 09.2025
- Led daily stand-ups and client demos, enhancing team efficiency and communication.
- I have experience with DOSCA, and I was involved in integrating security into the software development life cycle. I performed security testing.
- Collaborated with DevOps teams.
- I have used Jenkins, GitLab, and Azure DevOps pipelines.
- Developed test cases focused on security and compliance checks, along with functional QA.
- Performed test validation on all applications; validated functional, regression, and integration test results; and conducted API testing and mobile testing.
- Reviewed and validated test coverage to confirm all requirements were fully tested.
- Executed comprehensive API, web, and mobile testing, ensuring high-quality releases.
- Authored QA documentation, streamlining onboarding for new team members.
- Utilized tools like Postman and BrowserStack for rigorous feature testing.
- Facilitated release-level testing, achieving significant improvements in product stability.
- Streamlined testing processes, enhancing efficiency in API, web, and mobile application testing, leading to noticeable improvements in release timelines.
- Analyzed testing outcomes to identify critical defects, facilitating timely resolutions and ensuring product quality aligned with client expectations.
- Coordinated with cross-functional teams during sprints, fostering effective communication that resulted in on-time project deliverables and increased team cohesion.
- Maintained comprehensive QA documentation, providing clarity for new team members and ensuring consistent testing standards across multiple projects.
- Promoted a collaborative team environment, encouraging knowledge sharing and skill development to enhance overall team performance and morale.
- Orchestrated automated testing strategies, leading to measurable improvements in release quality and reducing post-launch defects.
SENIOR QUALITY ASSURANCE TEST ENGINEER
US Bank
05.2020 - 02.2022
- Led testing efforts, enhancing software reliability with a 98% defect detection rate.
- Integrated Dosca into the QA workflow to ensure secure and compliant software delivery.
- I have performed test validation.
- Monitored secure configurations were tested for APIs.
- Developed automated test scripts, reducing manual testing time by 40 hours monthly.
- Collaborated with cross-functional teams to resolve critical issues, improving product quality.
- Analyzed test results, providing insights that informed strategic decision-making.
- Implemented streamlined testing processes, resulting in faster product release cycles.
- Executed comprehensive testing protocols, ensuring software quality and stability, which led to a 30% reduction in post-release defects.
- Documented test cases and results meticulously, contributing to improved traceability and compliance with industry standards.
SENIOR QUALITY ASSURANCE TEST ENGINEER
Florida Blue
08.2019 - 05.2020
- Performed functional testing, backend testing, and API testing with provider data; created and executed test cases for back-end testing; validated expected results against databases; supported operations teams; provided support and training for new testers.
- Conducted comprehensive validation of HMO PPO providers group, incorporating UI and backend supported capitation mockup files with UI trail, as well as provider master data and member policy data.
- Developed and executed functional testing, backend testing, and API testing protocols utilizing provider data, provider ID, PAFB number, and BMP/HMP/Hospice providers within an Agile Team setting with production support.
SENIOR QUALITY ASSURANCE LEAD
Agile Thought
01.2019 - 05.2019
- Defined the test environment for various domains (retail, e-commerce, healthcare) using Agile testing phases and MTM and TFS tools.
- Developed automated test cases and executed tests using FirePath objects with Jenkins.
- Worked on defining test automation strategies, creating test plans, and executing tests on different environments as part of Continuous Integration.
- Used XPath to work with dynamic and static objects in API (Web services) testing and configured Jenkins as a Continuous Integration server to configure with Maven.
- Led daily stand-ups, enhancing team collaboration and efficiency.
- Executed diverse testing types, ensuring robust product functionality.
- Trained new testers, improving team skillset and performance.
- Updated test cases, aligning with project goals and reducing errors.
- Facilitated client demos, showcasing new features and gaining feedback.
- Led comprehensive testing initiatives, enhancing software reliability and delivering measurable improvements in product quality across multiple platforms.
- Coordinated with development and project teams to refine test cases, ensuring alignment with evolving functionality and maintaining high quality standards.
- Provided training and mentorship to new testers, fostering a collaborative environment that empowered team members and improved overall productivity.
- Executed detailed UAT and regression testing, identifying critical issues that led to timely resolutions and optimized user experience.
- Developed automated test scripts that streamlined testing processes, resulting in substantial improvements in efficiency and reduced time-to-market.
SENIOR QUALITY ASSURANCE TEST ENGINEER
Kobie Marketing
10.2016 - 11.2018
- Led comprehensive testing strategies, enhancing software reliability and reducing defects.
- Streamlined QA processes, resulting in faster product releases and improved team efficiency.
- Collaborated with cross-functional teams to ensure seamless integration and optimal performance.
- Implemented automated testing tools, increasing test coverage and reducing manual effort.
- Analyzed test data to identify trends, driving continuous improvement initiatives.
QUALITY ASSURANCE LEAD ONSHORE TEAM (AGILE)
Attra Inc
08.2016 - 10.2016
- Led onshore QA team in Agile environment, ensuring timely project delivery and high-quality standards.
- Implemented testing protocols, reducing defect rates and enhancing product reliability.
- Collaborated with cross-functional teams to streamline processes, achieving operational efficiency.
- Utilized analytical skills to identify and resolve critical issues, improving system performance.
- Facilitated continuous improvement initiatives, resulting in measurable enhancements in quality.
SENIOR QUALITY ASSURANCE ANALYST
Citibank
12.2014 - 10.2015
- As a key member of the quality assurance team, coordinated with offshore teams to ensure seamless execution of projects, while also working closely with configuration management and test data management teams to ensure all necessary materials were in place.
- Analyzed functional and requirements documentation to inform work on creating and executing comprehensive test plans and cases using MTM and TFS tools.
- Reported, tracked, and reviewed defects using a combination of MTM, TFS, and Bugzilla software to ensure that all issues were thoroughly documented and addressed.
- Defined and implemented Agile testing phases, establishing clear entrance and exit criteria, which led to improved test case accuracy across multiple domains.
- Developed and executed automated test cases using FirePath and Jenkins, significantly reducing testing time and increasing deployment reliability.
- Coordinated the use of MTM and TFS for progress tracking, facilitating better communication within teams and ensuring timely project milestones.
- Fostered a collaborative environment by mentoring junior testers, promoting knowledge sharing that resulted in measurable improvements in team performance.
- Defined and executed Agile testing phases, enhancing test case accuracy and significantly reducing post-deployment defects.
- Led QA cycles, enhancing app quality and reducing defects.
- Implemented test cases, boosting user satisfaction.
- Collaborated with dev teams, speeding release cycles.
- Maintained test documentation, aligning with objectives.
- Analyzed business requirements to develop targeted test cases, leading to measurable improvements in application performance and user satisfaction.
- Coordinated closely with development teams to refine testing processes, fostering open communication and accelerating the software release cycle.
- Maintained rigorous documentation of testing requirements and outcomes, ensuring alignment with both business objectives and technical specifications.
- Mentored junior testers to promote best practices in quality assurance, fostering a culture of excellence and continuous improvement within the team.
- Spearheaded comprehensive QA strategies, resulting in a marked decrease in application defects and heightened user satisfaction.
- Developed and executed advanced automated testing frameworks, significantly reducing testing time and enhancing overall product quality.
- Developed test strategies ensuring high application quality and reduced defects.
- Created traceability matrix in HP Quality Center, enhancing QA processes.
- Conducted SOAPUI back-end testing, validating server compliance with specifications.
- Designed test documents for regression testing, improving build quality.
- Enhanced application quality through rigorous testing protocols.
- Analyzed business requirements and technical specifications to create precise test cases, leading to measurable improvements in software reliability.
- Maintained an accurate requirements traceability matrix, ensuring alignment between testing processes and project specifications for consistent quality assurance.
- Coordinated with cross-functional teams to streamline testing efforts, enhancing communication and fostering a culture of shared accountability for project outcomes.
- Championed a team-oriented environment by mentoring junior testers, cultivating skills that directly contributed to the overall efficiency of the testing process.
Education
BACHELOR - COMPUTER APPLICATION
Skills
- Jira, Postman, Insomnia, AppCenter, TestFlight, Amplitude, Figma, AWS, BrowserStack, Cypress, JSON, Radar, UAT, SDLC, API Testing, SQL, Jenkins, Maven, SoapUI, Test Director, MTM, TFS, Agile, Scrum
Timeline
SENIOR QUALITY ASSURANCE ENGINEER
PGA Tour
02.2022 - 09.2025
SENIOR QUALITY ASSURANCE TEST ENGINEER
US Bank
05.2020 - 02.2022
SENIOR QUALITY ASSURANCE TEST ENGINEER
Florida Blue
08.2019 - 05.2020
SENIOR QUALITY ASSURANCE LEAD
Agile Thought
01.2019 - 05.2019
SENIOR QUALITY ASSURANCE TEST ENGINEER
Kobie Marketing
10.2016 - 11.2018
QUALITY ASSURANCE LEAD ONSHORE TEAM (AGILE)
Attra Inc
08.2016 - 10.2016
SENIOR QUALITY ASSURANCE ANALYST
Citibank
12.2014 - 10.2015