Cassandra Clark-Mack
Elkins Park,US
Summary
Highly skilled in managing day-to-day tasks and client accounts with extensive experience. Demonstrates strong organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Exhibits a willingness to take on added responsibilities to meet team goals. Proficient in utilizing various resources to identify unique needs and assist vulnerable populations from diverse backgrounds. Dependable and adaptable, committed to enhancing client well-being and navigating complex situations with empathy and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Income Caseworker
Commonwealth of Pennsylvania
04.2024 - Current
- Interview clients in person or over the phone to assessing clients needs.
- Executed eligibility determination for applicants seeking public assistance fo PA state programs such as Medicaid and SNAP .
- Manage a caseload's 120 clients a month
- Periodic review of client information to redetermine eligibility.
- Review and staying updating on policy & procedures.
Scheduler
Children's Hospital of Philadelphia
11.2022 - 04.2024
- Schedule outpatients imaging via EPIC medical software for CHOP across locations
- Creates and/or updates patient records by verifying demographic and insurance information
- Responsible for the scheduling and coordination of appointments, and procedures
- Maintains consistent and productive communication with necessary departments, precertification, registration, and other coordinators
Patient Service Representative
Spectrum Health Services
10.2021 - 11.2022
- Responsible for pre-visit and registration process for patients
- Schedule patient appointments using Spectrum EMR
- Manages and processes a high volume of phone calls (70-80 a day)
Billing Health Assistant
Accolade
04.2017 - 03.2019
- Functioned as the first point of contact for customers, greeting them and answering their questions
- Answer 50+ inbound calls a day from members regarding their eligibility, billing, and benefits
- Assisting with claims resubmission when needed to correct the issue to decrease the number of days in accounts receivable
Patient Care Representative
BioScript
09.2016 - 04.2017
- Kept track of ongoing care and intervened when issues arose with patient infusion medication
- Ensuring timely deliveries of medications/equipment for home infusion treatment
Cash Application Specialist
Independence Blue Cross
07.2011 - 08.2014
- Reconciled the payment transaction, accounting for errors and resolving discrepancies at the start and end of each shift
- Manage the tasks of processing 200+ payments daily via wire transfers, lock box, and ACH to customer accounts
- Collected and posted payments and recorded receipts
- Record and balance cash transactions daily
Collections Representative
Independence Blue Cross
08.2008 - 07.2011
- Managed a high volume of inbound calls related to delinquent account reconciliation
- Renegotiate payment terms with clients to help avoid cancellation of client account
- Provide customer service regarding collection issues, process, and review account adjustments, resolve client discrepancies
Enrollment/Billing/Benefit Representative
Independence Blue Cross
08.2004 - 08.2008
- Process new enrollments
- Handle 80+ inbound calls and provide one-call resolution to problems
- Ability to resolve customer billing/enrollment inquiries
Education
Associate of Science - Health Information Management
Peirce College
Philadelphia, PA06-2023
Skills
- Positive and friendly
- Adaptive learner
- Call center transactions
- Communications
- MS Office
- Active listening skills
- Medical terminology knowledge
- Customer service
- Case management
- Client intake
Certification
- Medical Coding Certificate Peirce College 2021 June
Timeline
Income Caseworker
Commonwealth of Pennsylvania
04.2024 - Current
Scheduler
Children's Hospital of Philadelphia
11.2022 - 04.2024
Patient Service Representative
Spectrum Health Services
10.2021 - 11.2022
Billing Health Assistant
Accolade
04.2017 - 03.2019
Patient Care Representative
BioScript
09.2016 - 04.2017
Cash Application Specialist
Independence Blue Cross
07.2011 - 08.2014
Collections Representative
Independence Blue Cross
08.2008 - 07.2011
Enrollment/Billing/Benefit Representative
Independence Blue Cross
08.2004 - 08.2008
- Medical Coding Certificate Peirce College 2021 June
Associate of Science - Health Information Management
Peirce College
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