Uriel Escapita
Austin
Summary
Dynamic Sales Manager with a proven track record at Titan Factory Direct, excelling in team development and customer relationship management. Expert in manufactured housing sales and financing, I drive profitability through strategic planning and lead generation. Bilingual communicator skilled in negotiation, fostering strong client relationships, and enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Professional Housing Consultant
Titan Factory Direct
Austin
01.2021 - Current
- Guided customers through the home-buying process from initial consultation to closing.
- Conducted needs assessments to match customers with homes that fit their lifestyle and budget.
- Specialized in manufactured home financing including FHA, land/home packages, ITIN programs, and credit-challenged buyers.
- Maintained high closing percentages while delivering exceptional customer service.
- Coordinated with lenders, underwriters, and operations teams to streamline transaction processing.
- Sourced business through social media marketing, referrals, and networking, enhancing client engagement.
- Fostered customer-first experience, leading to increased repeat business and referrals.
Sales Manager / General Manager
Titan Factory Direct
Austin
01.2021 - Current
- Developed sales strategies and accountability systems to increase closing ratios and drive store profitability.
- Coached sales team to enhance customer service, lead generation, and sales performance.
- Led daily operations of a high-volume manufactured housing retail center in Austin, Texas.
- Oversaw inventory management, marketing initiatives, customer satisfaction, and operational performance.
- Conducted performance reviews and monitored KPIs to implement processes that improved team productivity.
- Trained and mentored new housing consultants on financing, customer engagement, and sales processes.
- Built strong relationships with lenders, vendors, and internal departments to streamline approvals and customer experience.
- Developed advertising campaigns and social media marketing strategies that increased lead flow and enhanced brand awareness.
Level III Technician
Topco Oilsite Products
Midland
01.2019 - 12.2020
- Completed Tier III iron recertification training to enhance technical expertise.
- Performed inspection, testing, rebuilding, and certification of oilfield equipment, ensuring operational reliability of valves, swivels, and integral components.
- Conducted hydrostatic testing and magnetic particle inspections, implementing quality control procedures to meet safety standards and ensure equipment integrity.
- Maintained inventory and prepared equipment to customer specifications.
Claims Generalist
Progressive Insurance
Las Cruces
04.2014 - 01.2019
- Provided exceptional customer service while managing complex claims, facilitating timely resolutions for clients.
- Collaborated with internal teams and external clients to ensure timely claim resolution.
- Ensured compliance with insurance regulations and company standards, maintaining integrity in claims processing.
- Investigated auto insurance claims to determine liability using recorded statements, police reports, and accident analysis, ensuring accurate resolutions.
Customer Service Specialist / Team Lead
Allstate
Las Cruces
01.2010 - 04.2014
- Supervised and motivated 16 employees, focusing on increasing customer satisfaction and team efficiency.
- Conducted coaching sessions, reviewed call quality, and managed performance improvement plans to elevate team performance and service quality.
- Processed auto, property, boat, and commercial claims, educating customers on policy coverage to enhance understanding and satisfaction.
- Assisted leadership with operational reporting and business metric analysis.
Education
High School Diploma -
Mayfield High School
01-2007
Skills
- Sales leadership
- Business development
- Sales coaching
- Lead generation
- Negotiation techniques
- Performance management
- Team accountability
- CRM management
- Store operations
- Inventory management
- Strategic planning
- Customer experience
- Conflict resolution
- Bilingual communication
- Time management
- Microsoft Office
- Brand promotion
- Housing sales
- Chattel financing
- Brand promotion
Languages
Spanish
Professional
Timeline
Professional Housing Consultant
Titan Factory Direct
01.2021 - Current
Sales Manager / General Manager
Titan Factory Direct
01.2021 - Current
Level III Technician
Topco Oilsite Products
01.2019 - 12.2020
Claims Generalist
Progressive Insurance
04.2014 - 01.2019
Customer Service Specialist / Team Lead
Allstate
01.2010 - 04.2014
High School Diploma -
Mayfield High School