Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Uriel Margalli

Jacksonville,Fl
Uriel  Margalli

Summary

Self motivated, dependable, get-to-it individual, with a drive to help and assist others. I understand and value the importance of hard work, diligence, and staying focused on a goal. Whether on a separate task, or a team effort project, I strive on providing one hundred percent of my contribution to accomplish a task. Growing up with great parenting, excelling in academics and mustering up team skills in sports, working well with others is a more than satisfactory feeling of comfort. I can whole-heartedly add that my greatest and proudest skill-building attributes are best instilled in me through my military background, serving in the U.S. Navy and being honorably discharged with great merits and accolades.

-Outgoing bartender/server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

-Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

10
years of professional experience

Work History

Tequilas Town Mexican Restaurant

Bartender/Server Shift Leader
07.2013 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Education

Florida Community College in Jacksonville
Jacksonville, Fl

Associate of Arts from Architectural Drafting Technology

University Overview

Florida Technical College
Jacksonville, Fl

Associate of Arts from Computer Aided Drafting And Design

University Overview

Naval Air Training Command
Pensacola, FL

Associate of Applied Science from Aviation Familiarization Flight Deck

University Overview

Airman Apprenticeship Training Force
NAS, Jacksonville, Fl

from Aviation History And Safety

University Overview

Basic Military Training/ Bootcamp
Great Lakes, IL

from U.S Navy History Military Entry Program

University Overview

Skills

  • Billing and Payment Processing
  • Guest Satisfaction
  • Operational Efficiency
  • Preventive Maintenance
  • Customer Relationship Management
  • Restaurant Operation
  • Customer Preferences
  • Guest Relations
  • Shipment Preparation
  • Marketing Initiatives
  • Customer Service Management
  • Servsafe Certified

Languages

Spanish
Native or Bilingual

Timeline

Bartender/Server Shift Leader
Tequilas Town Mexican Restaurant
07.2013 - Current
Florida Community College in Jacksonville
Associate of Arts from Architectural Drafting Technology
Florida Technical College
Associate of Arts from Computer Aided Drafting And Design
Naval Air Training Command
Associate of Applied Science from Aviation Familiarization Flight Deck
Airman Apprenticeship Training Force
from Aviation History And Safety
Basic Military Training/ Bootcamp
from U.S Navy History Military Entry Program
Uriel Margalli