Raul Martinez
Ephrata,WA
Summary
Highly proactive manager with eight years of experience in team leadership in the restaurant industry. Background includes sales, management, and customer service in fast-paced settings. Driven leader with strong problem-solving and over twenty years of customer service skills. Dedicated to providing the highest level of service to customers and creating pleasant work environment for staff.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Tequilas Mexican Restaurant
10.2017 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Kept facility compliant with health codes, sanitation requirements, and license regulations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Restaurant Server
Tequilas Mexican Restaurant
10.2007 - Current
- Helped customers with dietary restrictions, allergies, and intolerances to provide safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking proactive action to correct any problems.
- Cultivated warm relationships with regular customers. Consistently becoming the most requested server by customers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Restaurant Cook
Tequilas Mexican Restaurant
06.2003 - 10.2007
- Followed health, safety, and sanitation guidelines while preparing and serving food.
- Exhibited exceptional time management skills by completing tasks efficiently, prioritizing responsibilities appropriately, and meeting deadlines under pressure.
- Contributed to positive teamwork dynamics through effective communication with servers, dishwashers, and management personnel.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Education
BBA - Business Administration And Management
Central Washington University
Ellensburg, WAAssociate of Arts - Liberal Arts And Sciences
Big Bend Community College
Moses Lake, WA06.2008
Skills
- Operations Management
- Inventory control and Recordkeeping
- Problem-Solving
- Customer Service
- English and Spanish Fluency
- POS System Operation
- Food Safety Knowledge
- Microsoft Office
- Computer Proficiency
- Market Research
- Cash Handling Experience
- Scheduling
Certification
- ServSafe Certification - ServSafe National Restaurant Association, October 2023. Expires: October 2028.
- Class 12 Mixologist Permit - Washington State Liquor and Cannabis Board, April 2020. Expires: April 2025.
- Washington State Food Worker Card - Grant County Health District, September 2023. Expires: September 2028.
- Washington State Drivers License - Washington State Department of Licensing, September 2023. Expires: October 2029.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Martha Mercado Jess Herring
Microsoft Columbia Basin Hospital
Chefs Table Lead Nutritional Service Specialist
Affiliation: Previous Manager Affiliation: Previous Coworker
(206) 581-3770 (509) 558-7911
Lynette Henson Aaron Sonnabend
Grant County Superior Court AeroTec
Jury Administrator Buyer
Affiliation: Frequent Customer Affiliation: Frequent Customer
(509) 750-2258 (509) 398-4886
William Willauer Steve Horner
Grant County PUD Grant County PUD
Power Plant Systems Operator (Retired) Hydro Mechanic (Retired)
Affiliation: Frequent Customer Affiliation: Frequent Customer
(509) 750-4692 (509) 989-4693
Timeline
Restaurant Manager
Tequilas Mexican Restaurant
10.2017 - Current
Restaurant Server
Tequilas Mexican Restaurant
10.2007 - Current
Restaurant Cook
Tequilas Mexican Restaurant
06.2003 - 10.2007
BBA - Business Administration And Management
Central Washington University
Associate of Arts - Liberal Arts And Sciences
Big Bend Community College
Similar Profiles
Yadira PerezYadira Perez
Server at Tequilas Mexican RestaurantServer at Tequilas Mexican Restaurant
JUAN VELANDIAJUAN VELANDIA
General Manager at 7 Tequilas Mexican Restaurant Holly SpringsGeneral Manager at 7 Tequilas Mexican Restaurant Holly Springs
Brandon YAIMABrandon YAIMA
Server Manager at 7 Tequilas Mexican RestaurantServer Manager at 7 Tequilas Mexican Restaurant