Uriel Navarro
Cloud Specialist
Raleigh,NC
Summary
I am an adaptable graduate (Information Science, Cognitive Science Minor) from the University of North Carolina at Chapel Hill. In both my academic and professional life, I have been consistently praised as hard working by professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven teamwork, interpersonal, and critical thinking skills. In the past year I have been a technical support employee who assists company clients with technical computer system issues. Typical duties of a Cloud Specialist include configuring computer systems, diagnosing software problems, providing assistance online or by phone or email, troubleshooting network problems, and testing new technologies.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Cloud Specialist Support
Yardi
01.2020 - Current
- The Cloud Support Specialist will provide Level 1 & 2 environmental and technical support to Yardi Systems SaaS customers as part of the 24x7x365 Cloud Services team
- Part of SME team ensuring Managers and work team can ask questions in order to receive quicker results
- Worked on over 25 in-house projects with my Manager using Agile project management
- Ensure requests are actioned and technical issues are resolved in a timely fashion
- Close over 100 cases weekly and collaborate with team members to achieve target results.
IT Security Specialist Intern
UNC Information Security Department
05.2018 - 12.2018
- Review and analyze system events, security alerts, and network activity for potential threats
- Support development and deployment of cyber/IT procedures
- Articulate risk assessment and how that plays in what is necessary to defend and detect
- Monitored confidential company data and mitigated hacking through network systems updates
Computer Support Assistant
UNC School Of Law
09.2017 - 05.2018
- Troubleshooting with Mac and Window operating systems
- Independent work, learned strong organization and communication skills
- Working with mobile devices such as iPhones, iPads and Androids
- Built strong relationships with customers through positive attitude and attentive response
Camp Lead Staff - Office Assistant
Jerry Long YMCA
07.2017 - 09.2017
- Interacted with staff, kids and parents to ensure the best camp experience
- Processed payments and documented account changes for financial accuracy and transparency
- Lead 12 staff members and enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Education
Bachelor of Science - Information Science, Cognitive Science
The University of North Carolina At Chapel Hill
Chapel Hill 08.2015 - 05.2019
Associate of Arts - Arts Degree
Davie County Early College High School
Mocksville, NC 05.2011 - 05.2015
Skills
Internet: HTML, CSSundefined
Certification
Linux
Accomplishments
- First Generation College Graduate
- Social Chair of Delta Sigma Phi at UNC
- Supervised team of 12 staff members as a Lead Counselor
- Documented and resolved issues with Webshare Migrations and Password Change services which led to becoming a SME on those topics
- Taught myself how to code (still learning)
Hobbies
Basketball, NFT's, Lifting Weights, UFC, Crypto, Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The journey of a thousand miles begins with one step.
Lao Tzu
Timeline
AWS Cloud Practitioner
06-2022
Linux
01-2022
Cloud Specialist Support
Yardi
01.2020 - Current
IT Security Specialist Intern
UNC Information Security Department
05.2018 - 12.2018
Computer Support Assistant
UNC School Of Law
09.2017 - 05.2018
Camp Lead Staff - Office Assistant
Jerry Long YMCA
07.2017 - 09.2017
Bachelor of Science - Information Science, Cognitive Science
The University of North Carolina At Chapel Hill
08.2015 - 05.2019
Associate of Arts - Arts Degree
Davie County Early College High School
05.2011 - 05.2015
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