Uriel Ramos
Woodridge,IL
Summary
Forward-thinking & decisive business-minded individual with thorough attention to detail, strong critical problem-solving & time management/task prioritization skills, matched by considerable supervisory experience and a background in employee recruitment/staffing & on-boarding training. Offering 6+ years exemplary customer service-based experience developing realistic improvement strategies/solutions & modeling/articulating/analyzing data to forecast real-time business trends to contribute to & ensure satisfactory consumer experience. Self-assured, motivated & confident in making independent decisions. Comfortable managing high-volume workloads & adapting to new situations/challenges. Proficiencies include clear understanding of Microsoft Office Suite & comprehensive training in employee recruitment/staffing & on-boarding software (i.e. Taleo, Workday, etc.)
Overview
6
6
years of professional experience
Work History
Operations Associate
IKEA Distribution Center
Joliet, IL
10.2021 - Current
- cost considerations; verify store returns connected to quality issues to optimize unit load & secure quantities are added
- focus on goods availability & release continuously repaired stock
- adhere to environmental policies as relates to product disposition
- handle all inbound/outbound warehouse products
- manage high volume workload maintaining high-level accuracy to ensure inventory control
- ensure proper planning for receiving with eye for business realities of distribution center operations
- provide timely response to operational store goods flow priorities & needs
- maintain, prioritize & communicate weekly quality reports
- maintain overall safe work environment with employee training programs & enforcement of safety procedures
- observe packing operations to verify conformance to product specifications
- elevate consumer experience by means of issue resolution & product merchandising
- collect, arrange & input information into database system
- follow shipping and receiving procedures for goods & materials
- collaborate with peers & other business areas to leverage best practices
- maintain & prioritize to-do-list & follow up to complete tasks on-time
- monitor progress of variety of projects to resolve issues that arose
- communicate with internal personnel to provide status updates for both shipping & receiving dates
- package up damaged goods & ship items back to correct supplier
- frequently inspect production area to verify proper equipment operation
Administrative Assistant
Natural Creations Landscaping
Joliet, IL
05.2020 - 01.2021
- assist with typical day-to-day general office duties (i.e filing, faxing, copying, data entry, etc.)
- answer, screen, handle & distribute all incoming calls in a professional, effective & efficient manner
- greet & escort all visitors & notify appropriate staff of arrival
- coordinate travel arrangements by booking airfare, hotel & ground transportation
- interact with vendors, contractors & professional services personnel to receive orders, direct activities & communicate instructions
- execute record filing system to improve document organization & management.
- edit subcontractor proposals, project punch lists, transmittals & memorandums for organizational support
- handle client correspondence & tracked records to foster office efficiency
- monitor premises, screened visitors, update logs & issue passes to maintain security
- monitor staff work calendar & schedule office meetings & client appointments, documenting discussions & distributing meeting notes for corporate records
- process invoices & coordinate expenses using QuickBooks & Lawson to facilitate on-time payment
- sort & distribute office mail & record incoming shipments for corporate records
- maintain staff directory & company policy handbook for human resources department
- generate reports & type letters in Word & prepare PowerPoint presentations
- arrange rapid office equipment repair & maintenance with vendors
- create detailed expense reports & requests for capital expenditures
- answer multi-line phone system, routing calls, delivering messages to staff & greeting visitors
- restock supplies & placed purchase orders to maintain adequate stock levels
- develop & update spreadsheets & databases to track, analyze & report on performance & sales data
- organize room reservations, agenda preparation & calendar maintenance for programs, weekly staff meetings & events
Customer Service Manager
Chipotle Mexican Grill
Willowbrook, IL
09.2014 - 09.2018
- ensure & uphold front-of-house standards (i.e create & establish general sense of facility maintenance of facility fixtures & equipment ownership amongst team)
- increase sales utilizing various marketing strategies
- enforce responsible cash handling & adhere to strict company policies/procedures
- maintain inviting atmosphere that contributes towards creating an excellent guest experience
- maintain team productivity and quality of service by establishing & achieving clear benchmarks and realistic sales goals to increase overall productivity & quality of customer service
- optimize & maintain accurate inventory supply levels to keep all critical stock & kitchen supplies within ideal parameters for expected needs
- monitor equipment inventories & system upgrades to align supplies with specifications for each job & compile data into detailed reports for upper management
- monitor product quality, evaluate final results & communicate necessary improvements to appropriate parties to determine quality levels & isolate root causes of any identified faults
- efficiently assist service workers with problematic transactions to maintain customer satisfaction & quickly rectify issues
- monitor priorities & delegate tasks between maintenance team & management to complete on time
- monitor safety compliance to maintain strict standards & protect team members
- set & administer department budgets for expenditures, materials & labor
- plan & implement solutions for technical problems
- monitor, identify & assist in the organization & performance of a powerful culture of ongoing hiring, close employee mentoring, detailed training & development of outstanding individuals with managerial potential to improve efficiency of department, conflict resolution, and cultivate a productive work atmosphere
Administrative Assistant
Norwegian American Hospital
Chicago, IL
05.2014 - 09.2014
- assist with typical day-to-day general office duties (i.e
- filing, faxing, faxing, copying, data entry, etc.)
- answer, screen, handle & distribute all incoming calls in a professional, effective & efficient manner
- greet & escort all visitors & notify appropriate staff of arrival
- monitor supervisor's work calendar & schedule appointments, meetings & travel
- answer multi-line phone system, routing calls, deliver messages to staff & greet visitors
- sort and distribute office mail & record incoming shipments for corporate records
- schedule office meetings & client appointments for staff teams
- monitor premises, screen visitors, update logs & issue passes to maintain security
- handle client correspondence & track records to foster office efficiency
- execute record filing system to improve document organization & management
- support room reservations, agenda preparation & calendar maintenance for programs, meetings & events
- support efficient meetings by organizing spaces & materials, document discussions & distribute meeting notes
- interact with vendors, contractors & professional services personnel to receive orders, direct activities & communicate instructions
Education
General Studies; College Preparatory
Hinsdale South High School
Darien, IL05.2014
Skills
- computer literate & proficiency in Microsoft Office Suite (ie Word, Excel, Outlook, PowerPoint, etc)
- bilingual; fluency in both English & Spanish
- can effectively communicate in both verbal & written form
- ability to multi-task & work efficiently in fast-paced environment
- extensive supervisory experience with strong background in usage of point-of-sales systems & on-boarding/employee recruitment staffing software (ie Taleo, Workday, etc)
Timeline
Operations Associate
IKEA Distribution Center
10.2021 - Current
Administrative Assistant
Natural Creations Landscaping
05.2020 - 01.2021
Customer Service Manager
Chipotle Mexican Grill
09.2014 - 09.2018
Administrative Assistant
Norwegian American Hospital
05.2014 - 09.2014
General Studies; College Preparatory
Hinsdale South High School