Uriel Torres Gonzalez
Orlando,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Airport Customer Service Ambassador
Top Talent Staffing
2022.11 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented customer service standards to ensure quality customer service.
- Developed customer service procedures, policies and standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered incoming customer calls promptly and professionally.
- Handled difficult customer situations in a respectful manner.
Customer Service
Klement's Sausage Co
2019.04 - 2022.08
- Answering Questions from Customers
- Tacking calls and payments over the Phone
- Knowledgeable response for customer’s questions
- Guide employees and guests with directions to the right place of the building
Theatre Associate & Concessions
Caribbean Cinemas
2016.05 - 2018.10
- Greeted customers with smile and provided friendly, knowledgeable service
- Sold admission, processed payments and issued tickets
- Provided information about current and future events at facility
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Reviewed tickets for authenticity and applicability to particular event
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
High School Diploma -
Rafael Lopez Landron
Guayama, PR05.2012
No Degree - Information Systems
ITPR TECHNOLOGICAL INSTITUTE
Guayama, PRSkills
- Processing Knowledge
- Bilingual Customer Support
- Teamwork and Communication
- Positive Attitude and Time Management
- Dependable and Reliable
- Inbound and Outbound Calling
- Cash Register Operations
- Ticket Selling
- Customer Satisfaction
- Special Needs Assistance
Address
- 4926 Dockside Drive, Orlando, FL, 32822
Timeline
Airport Customer Service Ambassador
Top Talent Staffing
2022.11 - Current
Customer Service
Klement's Sausage Co
2019.04 - 2022.08
Theatre Associate & Concessions
Caribbean Cinemas
2016.05 - 2018.10
High School Diploma -
Rafael Lopez Landron
No Degree - Information Systems
ITPR TECHNOLOGICAL INSTITUTE
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