Urielle Fortunes
Birmingham,AL
Summary
Client-focused professional with a strong background in customer service, relationship building, and operational support. Known for clear communication, resolving concerns effectively, and creating positive experiences in a variety of settings. Also experienced in video editing and marketing for small businesses, helping improve visibility and engagement. Reliable, detail-oriented, and able to connect easily with people from all walks of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Funeral Director/Embalmer
SCI
05.2024 - Current
- Embalm and prepare decedents for services with attention to dignity, safety, and regulatory compliance.
- Counsel clients and families, providing guidance during sensitive times.
- Assist in planning and directing funeral services, including logistics, coordination, and operations management.
- Support daily operations of the funeral home, ensuring smooth workflow and client satisfaction.
Instructional Aide Special Education
ESS-Birmingham City Schools
08.2022 - 03.2024
- Assisted teachers with classroom management and daily activities.
- Supported small group instruction and individual student learning(special needs)
- Contributed to a safe, organized, and productive learning environment.
Sales Associate
Town & Country Ford
12.2021 - 07.2022
- Guided customers through vehicle purchases, ensuring alignment with needs and budgets.
- Managed customer records, owner files, and documentation for compliance.
- Conducted outside prospecting to generate new leads and drive sales.
Key Holder (shift leader)
Cato’s
10.2018 - 03.2021
- Opened and closed the store, ensuring security procedures and cash handling accuracy
- Supervised and supported sales associates during shifts to maintain productivity and customer service standards
- Assisted customers with product selection, styling, and purchases to enhance shopping experience
- Handled cash register operations, returns, exchanges, and daily sales reconciliation
- Managed store operations in the absence of management, including decision-making and issue resolution
- Trained and onboarded new employees on store policies, sales techniques, and customer service expectations
- Monitored inventory levels, restocked merchandise, and maintained organized sales floor displays
- Implemented visual merchandising standards to drive sales and improve store presentation
- Addressed customer concerns professionally to ensure satisfaction and retention
- Ensured compliance with company policies, safety procedures, and loss prevention practices
Education
Associate's degree - Mortuary Science
Jefferson Community College
Birmingham, AL12.2025
Associate's degree - Media Production
Lawson State Community College-Birmingham Campus
Birmingham, AL05.2024
High school diploma or GED - undefined
Hueytown High School
Birmingham, AL05.2018
Skills
- Customer communication
- Teamwork
- Client invoicing
- Sales
- Fashion retail
- Customer service
- Customer relationship building
- Client relationship development
- Attention to detail
- Core Skills
- Embalming & mortuary procedures with compassionate client care
- Funeral planning, coordination, and operations management
- Patient and decedent handling in high-stress environments
- Strong communication, organization, and multitasking abilities
- Writing
- Video Editing/Production
- Marketing
Certification
Funeral Director and Embalmer’s License
Timeline
Funeral Director/Embalmer
SCI
05.2024 - Current
Instructional Aide Special Education
ESS-Birmingham City Schools
08.2022 - 03.2024
Sales Associate
Town & Country Ford
12.2021 - 07.2022
Key Holder (shift leader)
Cato’s
10.2018 - 03.2021
Associate's degree - Mortuary Science
Jefferson Community College
Associate's degree - Media Production
Lawson State Community College-Birmingham Campus
High school diploma or GED - undefined
Hueytown High School