URINDA JAQUEZ
Houston,TX
Summary
To succeed in an environment of growth and excellence, earn a position that provides me job satisfaction and self development and helps me achieve personal as well as corporate goals. To work enthusiastically in a team or individual setting.
Overview
26
26
years of professional experience
Work History
Operations Manager
Unique Cleaning Service
02.2025 - Current
- Manage janitorial accounts for Federal Aviation Administration and Veterans Affairs facilities
- Refined scheduling methods to improve efficiency in service delivery.
- Trained and supervised cleaning teams to ensure adherence to quality standards.
- Implemented inventory management system for cleaning supplies, reducing waste.
- Coordinated client communications to address feedback and improve satisfaction.
- Developed operational procedures that improved workflow consistency across teams.
- Conducted regular inspections of job sites to maintain compliance with safety regulations.
- Collaborated with management to identify areas for process improvement and cost reduction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Program Manager
Fortis Industries
12.2020 - 09.2024
- Manages janitorial accounts for Federal Aviation Administration, General Services Administration, U.S. Army Corps of Engineers
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
BUSINESS DEVELOPMENT MANAGER
COVERALL
02.2015 - 04.2018
- Work to improve business owner knowledge on how to start, manage and grow their business to achieve financial growth
- Helped Franchisees create a business plan
- Trained the Franchisees, new sales team, Field Consultants in Core 4, Blood borne and Air borne pathogens and EVS cleaning Hands on training on carpet, floor care, team clean and restroom clean
- Managed the one on one with the field consultants, assisted with any issues that they could not handle on their own with the franchisees customers, did quality audits with business owners to ensure that they were following the brand promise with their customers
- Ensure that Data is accurately entered especially when it would affect the business owner, ensure that all paperwork and all additional service are submitted by Franchisees
- Performed business review with Franchisees to ensure they are meeting their goals
REGIONAL MANAGER
PRESTIGE MAINTENANCE
03.2010 - 12.2014
- Managed janitorial accounts for BNSF Railways, Academy Sports and Outdoors, Target, Michaels.
- Responsibilities included the day to day operations of all accounts including, staffing, payroll, quality control and sales growth
- Managed all employee issues including payroll, hiring and terminations
- Scheduled and managed projects according to contract SOW and customer requirements
- While auditing with customer suggestions for out of scope projects upselling and providing quotes
- Established operational objectives and wok plans and delegated assignments to subordinate mangers
- Ensured weekly, monthly and quarterly budgets were on point
- Closing out all open work orders on Clean Telligent
- Ensured that customer satisfaction was achieved
- (Started as a Supervisor and was promoted until reaching Regional Manager.)
SALES SPECIALIST
LABOR READY
01.2005 - 02.2009
- Responsibly included matching employee to correct customer, visiting existing accounts ensuring all PPE was on hand
- Making contact with potential customers
- Managed all employee issues including payroll, hiring and terminations, collection payments from customers
SUBSTITUDE TEACHER
PALMDALE ISD
01.2000 - 01.2003
- Help on a one on one setting for special education students, ensuring they did the work, making sure they stayed on task
- Making sure the student communicated and interacted with other students in a non-special needs class room
- Would assist teachers with students of up to 30 per class made sure lesson plans was followed
Skills
- Team leadership
- Relationship building and management
- Product demonstrations
- Staff training and development
References
Ike Eldridge
Fortis Industries
+1 (832) 985-6960
Communicationskills - Languages
- English, Speak, Write and Read
- Spanish, Speak, Write and Read
Timeline
Operations Manager
Unique Cleaning Service
02.2025 - Current
Program Manager
Fortis Industries
12.2020 - 09.2024
BUSINESS DEVELOPMENT MANAGER
COVERALL
02.2015 - 04.2018
REGIONAL MANAGER
PRESTIGE MAINTENANCE
03.2010 - 12.2014
SALES SPECIALIST
LABOR READY
01.2005 - 02.2009
SUBSTITUDE TEACHER
PALMDALE ISD
01.2000 - 01.2003