Uroosa Tariq
Rancho Cucamonga,CA
Summary
Experienced Specialist with a strong background in Customer Service and HR functions. Skilled in managing diverse tasks in fast-paced environments, including order processing, inventory management, cash handling, and personalized banking services. Proficient in data entry, record maintenance, and enhancing both customer and employee relationships. Known for attention to detail, problem-solving, and exceptional satisfaction delivery. Seeking to leverage these skills in a dynamic organization committed to customer service, operational efficiency, and HR excellence.
Overview
3
3
years of professional experience
Work History
Quality Assurance Technician/Administrator
INW Living Ecology (Company Closure)
Corona, California
10.2024 - Current
- Conducted quality inspections of raw materials, in-process products, and finished goods to ensure compliance with company and regulatory standards.
- Performed analytical testing, including ELISA and RT-PCR, to identify and resolve quality defects in products.
- Monitored production processes to ensure adherence to Standard Operating Procedures (SOPs) and quality protocols.
- Prepared and maintained detailed documentation of inspection results, test data, and compliance reports for audits.
- Investigated non-conformities, implemented corrective and preventive actions (CAPA), and ensured timely resolution of issues.
- Assisted in developing and optimizing SOPs to improve efficiency and maintain product consistency.
- Collaborated with cross-functional teams to maintain high standards of quality and compliance.
Fulfillment Center Team Specialist
HSN Inc.
Fontana, USA
11.2023 - 08.2024
- Process customer orders accurately and efficiently
- Perform data entry tasks to update and maintain order records and inventory databases
- Handle customer inquiries and resolve issues regarding orders, shipping, and returns
- Coordinate with warehouse and logistics teams to ensure timely delivery of orders
- Pack and sort items according to order specifications and warehouse procedures
- Maintain customer satisfaction by providing helpful and friendly service
Teller/Customer Service Specialist
Metro Bank
Slough, United Kingdom
10.2021 - 05.2023
- Proficient in handling cash transactions accurately and securely
- Strong knowledge of banking products and services
- Excellent customer service skills with a proven track record of resolving issues efficiently
- Ability to maintain confidentiality and adhere to banking regulations
- Skilled in using banking software and handling basic financial transactions
- Effective communication skills, both verbal and written
- Detail-oriented with a focus on accuracy and efficiency
- Experienced in data entry with a high level of accuracy and attention to detail
Education
Bachelor of Science in Biochemistry -
Jinnah University For Women
12-2012
Skills
- Microsoft 365/Office
- Adobe Acrobat Professional
- Compliance
- Risk Management
- Communication Skills
- Problem-Solving
- Time Management
- Adaptability
- Attention to Detail
- Record-keeping
- Teamwork
- Multitasking
- Customer-Centric Mindset
- Employee Relations Management knowledge
- Compensation and Benefits Knowledge
- Onboarding/Offboarding Knowledge
- Talent Aquisition/Recruitment Knowledge
- FLSA, FMLA, EEOC knowledge
Certifications
aPHR (Associate Professional in Human Resources) – HRCI
Issued 01/2025 Expires 02/2028
(Credential ID 800336427aPHR)
Timeline
Quality Assurance Technician/Administrator
INW Living Ecology (Company Closure)
10.2024 - Current
Fulfillment Center Team Specialist
HSN Inc.
11.2023 - 08.2024
Teller/Customer Service Specialist
Metro Bank
10.2021 - 05.2023
Bachelor of Science in Biochemistry -
Jinnah University For Women