Ursella Waller
Conroe,TX
Overview
16
16
years of professional experience
Work History
Northwest Houston Director, Laboratory Services
CHI St. Luke’s Health
05.2024 - 06.2025
- Company Overview: The Woodlands, Vintage, Lakeside, Springwoods Hospitals & Huntsville Emergency Center
- Provide strategic oversight across 5 hospital-based lab operations, supporting healthcare delivery to a large patient population in compliance with CAP, HIPAA, and CLIA standards.
- Collaborate with executive and clinical stakeholders to launch and optimize workflows aligned with performance metrics and operational goals.
- Oversight of approximately $10M annual budget.
- Led enterprise-wide initiatives supporting patient safety, turnaround time reduction, and quality improvement, directly impacting hospital performance metrics such as CLABSI and CAUTI.
- Facilitated cross-site instrumentation rollouts and test integration strategies, demonstrating a command of project and vendor management.
- Developed and implemented compliance protocols and readiness procedures for regulatory inspections and operational reviews.
- Knowledgeable in Clinical Collaboration Platforms for healthcare communications.
- Worked directly with C-suite, finance, and clinical leaders to drive $1.6M in plan realization savings, leveraging product evaluation, market awareness, and strategic procurement.
- The Woodlands, Vintage, Lakeside, Springwoods Hospitals & Huntsville Emergency Center
- Sustained record of exceeding employee engagement benchmarks and stakeholder satisfaction.
- Spearheaded readiness for all CAP and CLIA inspections with no major findings.
- Drove high-impact capital planning and vendor negotiations across departments.
- Integrated seasonal and non-respiratory PCR testing programs aligned with national laboratory guidance.
- Recognitions: Bright STAR Employee of the Quarter 2024 and Mission Employee Award 2023
Manager, Laboratory Services
CHI St. Luke’s Health
01.2016 - 01.2024
- Company Overview: Lakeside Hospital & The Vintage Hospital
- Oversaw clinical operations, budget, compliance, and personnel across two high-complexity hospital laboratories.
- Managed operational readiness, policy and procedure standardization, and cross-functional communications.
- Oversight of approximately $3M annual budget.
- Led talent acquisition and coordinated system-wide engagement with key quality and clinical initiatives.
- Partnered with nurse executives and medical directors on operational improvements and lab performance strategies.
- Built and maintained compliance systems and process improvement models for KPI reporting and inspection preparedness.
- Lakeside Hospital & The Vintage Hospital
Generalist – Blood Bank
HCA Northwest Hospital
Houston, TX
01.2010 - 01.2016
- Ensured QC and compliance through equipment maintenance, calibration, and reporting.
- Managed proficiency testing and collaborated on blood supply coordination.
- Maintained vendor relationships.
Generalist – Hematology, Coagulation, Chemistry, Blood Bank
Memorial Hermann The Woodlands Hospital
The Woodlands, TX
01.2009 - 01.2010
- Conducted analytical testing and validation across multiple lab departments with full compliance to CAP standards.
Timeline
Northwest Houston Director, Laboratory Services
CHI St. Luke’s Health
05.2024 - 06.2025
Manager, Laboratory Services
CHI St. Luke’s Health
01.2016 - 01.2024
Generalist – Blood Bank
HCA Northwest Hospital
01.2010 - 01.2016
Generalist – Hematology, Coagulation, Chemistry, Blood Bank
Memorial Hermann The Woodlands Hospital
01.2009 - 01.2010
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