ANFERNEE SKINNER
IT Associate - Client Support
Summary
Dedicated IT professional with a strong passion for enhancing efficiency and user satisfaction through technical expertise. Possesses foundational knowledge in networking and security, coupled with extensive experience in supporting technology devices within academic institutions and municipal departments. Proven ability to diagnose and resolve complex technical issues while effectively utilizing software tools, complemented by a reputation for diligence, teamwork, and exceptional organizational skills. Committed to driving innovation and continuous improvement, consistently delivering outstanding customer service and collaborating with cross-functional teams to ensure seamless technology operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Full-Time IT Associate-Client Support – Houston Information Technology Services
City of Houston
07.2023 - Current
- Receive phone calls and emails from users to resolve the issues efficiently and quickly as possible with software tools and remote access
- Create tickets and report them to other Technology Services Teams
- Provide detailed instructions and procedures to end-users of the status of ongoing issues like network outages
- Utilize Active Directory to manage corporate devices and accounts
- Collaborated with cross-functional teams to develop integrated software solutions for business needs.
Part-Time PC Technician III – Office of Technology Services
Lone Star College-Tomball
12.2023 - Current
- Provide desktop and infrastructure support by managing, analyzing, and diagnosing devices such as desktop computers and other related issues for end-users
- Perform preventive maintenance tasks to minimize technology-related issues that can occur
- Install software and perform updates on computers, mobile devices, printers and other devices for efficient performance
- Created detailed documentation outlining step-by-step processes for common technical tasks, streamlining future issue resolution efforts.
- Educated both employees and users empowering them to use technology effectively in their daily work routines.
Part-Time PC Technician II – Office of Technology Services
Lone Star College-Tomball
02.2023 - 12.2023
- Manage technology devices by analyzing and diagnosing computer related issues for end-users
- Assemble Audio/Visual and technology equipment for upcoming school events
- Install software and perform updates on computers, mobile devices, printers and other devices for efficient performance
- Monitor inventory of computers and iPads for faculty and students
Part-Time PC Technician I – Office of Technology Services
Lone Star College-University Park
04.2022 - 02.2023
- Manage technology devices by analyzing and diagnosing computer related issues for end-users
- Install software and perform updates on computers, mobile devices, printers and other devices for efficient performance
- Monitor inventory of computers and iPads for faculty and students
Education
Bachelor of Business Administration - Management Information Systems
University of Houston-Downtown, Marilyn Davies College of Business
Houston12.2021
Associate of Science - Computer Science
Lone Star College-Tomball
Tomball, TX05.2018
Skills
- Customer Service
- Administration
- Communication
- Team Support
- Troubleshooting Skills
- Analysis
- Software Troubleshooting
- Printer troubleshooting
- System diagnostics
Certification
CompTIA A+ Certification, CompTIA, 2025
Timeline
Part-Time PC Technician III – Office of Technology Services
Lone Star College-Tomball
12.2023 - Current
Full-Time IT Associate-Client Support – Houston Information Technology Services
City of Houston
07.2023 - Current
Part-Time PC Technician II – Office of Technology Services
Lone Star College-Tomball
02.2023 - 12.2023
Part-Time PC Technician I – Office of Technology Services
Lone Star College-University Park
04.2022 - 02.2023
Bachelor of Business Administration - Management Information Systems
University of Houston-Downtown, Marilyn Davies College of Business
Associate of Science - Computer Science
Lone Star College-Tomball
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