GERALDINE TELEMAQUE
Southold,NY
Summary
Dynamic General Manager with over 8 years+ of progressive experience leading guest experiences and operational excellence. Proven track record in financial management, including budgeting and revenue optimization, and adept at developing high-performing teams. Successfully enhanced guest satisfaction and occupancy rates through strategic planning and process improvements. Committed to delivering exceptional hospitality and achieving organizational goals, making a valuable contribution to any hotel operation.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
General Manager
American Resorts Management
Long island, NY
05.2025 - Current
- Oversee daily operations of a luxury boutique waterfront property, ensuring exceptional guest experiences, operational efficiency, and compliance with brand standards.
- Manage property financial performance, encompassing budgeting, forecasting, expense control, and revenue optimization.
- Lead, train, and supervise cross-functional teams across Front Desk, Housekeeping, Maintenance, Restaurant, Sales, and Events to maintain high service standards and operational excellence.
- Coordinate with ownership on strategic planning, capital improvements, vendor contracts, and long-term operational goals.
- Monitor key performance indicators like occupancy, ADR, and RevPAR, implementing strategies to maximize revenue and profitability.
- Oversee vendor relationships, procurement, inventory management, and operational supplies to ensure cost efficiency and seamless operations.
- Support group sales, weddings, and special events by coordinating logistics, guest accommodations, and operational readiness.
- Ensure compliance with local regulations, safety standards, and property maintenance requirements.
- Implement operational procedures, staffing plans, and service standards to enhance efficiency and elevate guest satisfaction.
Corporate Task Force, New Builds
Aimbridge Hospitality
08.2023 - 04.2025
- Spearhead new hotel openings, ensuring seamless transitions and brand compliance across the country.
- Led multiple new hotel openings across various brands as part of a corporate task force team, ensuring properties were successfully launched and positioned for long-term success.
- Oversaw all phases of the pre-opening and opening process, including brand compliance, FF&E installation, vendor coordination, and final construction walkthroughs.
- Recruited, trained, and developed General Managers and property teams, establishing operational standards, SOPs, and performance expectations.
- Partnered with ownership groups, contractors, and corporate leadership to ensure timelines, budgets, and brand standards were met.
- Provided post-opening operational support, including troubleshooting, warranty follow-ups, and performance optimization for newly opened properties.
- Achieved the highest pre-opening inspection score in the portfolio (98.9), demonstrating strong execution and attention to detail. efficiency.
- Troubleshoot challenges during property launches, guaranteeing smooth guest experiences.
General Manager
Extended Stay America
Jacksonville
09.2022 - 07.2023
- Directed all hotel operations, elevating occupancy rates and guest satisfaction.
- Oversaw budgeting, financial forecasting, and cost control strategies.
- Supervised staff recruitment, training, and performance evaluations.
- I led a successful brand conversion within the first two months of tenure, transitioning the property from WoodSpring Suites to Extended Stay America.
- Stabilized operations during a high-demand period, implementing structure, improving team performance, and enhancing overall guest experience.
- Successfully turned around the property’s performance, resulting in the property being designated as a training location within the region.
- Delivered operational improvements while maintaining service standards throughout the transition and ramp-up period.
General Manager
Nationwide Hotel Management
Palm Beach, Florida
11.2018 - 09.2022
- Served as General Manager and Special Operations (SOM) leader for multiple properties within the portfolio, overseeing day-to-day operations and supporting high-priority operational needs.
- Led full hotel operations, including Rooms, team leadership, guest experience, and financial performance, consistently driving operational stability and results.
- Selected to support Special Operations (SOM), stepping into critical situations to stabilize underperforming properties, support transitions, and implement operational improvements.
- Partnered with leadership teams to strengthen performance, improve service standards, and ensure alignment with company expectations.
- Recognized for adaptability, hands-on leadership, and the ability to deliver results across multiple operational environments.
Customer Service Supervisor
Teleperformance USA
Boca Raton
12.2015 - 09.2017
- Supervised high-performing teams in a dynamic customer service environment.
- Resolved customer inquiries, processed payments, and managed account-related issues.
Education
Associate of Applied Science - Radiology Technology
Fortis Institute
Palm SpringsBachelor of Science - Business Administration
Universite Quisqueya
Haiti 06.2008 - 06.2011
Skills
- Cost accounting
- Access
- Typing 50 WPM
- Cash handling
- Sales & Revenue Optimization
- Food safety
- Forecasting
- Financial analysis
- Operational Excellence & Compliance
- Front desk
- Hotel experience
- Financial forecasting
- Food service management
- Staff development
- Employee relations
- Food handling
- Excel
- Cloud PM
- Keyboarding/data entry
- Financial Management & Budgeting
- Computer skills
- Shift management
- Guest relations
- Operations management
- Food service
- Budgeting
- Restaurant experience
- Guest services
- MS Word
- Hotel Openings & Task Force Operations
- Staff Training & Leadership Development
- Cash flow management
- Hospitality
- Guest Relations & Conflict Resolution
- Hospitality management
- Attention to detail
- Management
- Organizational skills
- Communication skills
- Team development
- Team management
- Leadership
- Hotel Management and Operations
- Quality Control
- Brand Management
- Guest Satisfaction
Timeline
General Manager
American Resorts Management
05.2025 - Current
Corporate Task Force, New Builds
Aimbridge Hospitality
08.2023 - 04.2025
General Manager
Extended Stay America
09.2022 - 07.2023
General Manager
Nationwide Hotel Management
11.2018 - 09.2022
Customer Service Supervisor
Teleperformance USA
12.2015 - 09.2017
Bachelor of Science - Business Administration
Universite Quisqueya
06.2008 - 06.2011
Associate of Applied Science - Radiology Technology
Fortis Institute