Ursula Cervantez
San Diego,CA
Summary
Performance driven professional with over 7 years of experience managing a variety of teams and projects. Adept at creating effective communication between customers, personnel, and management. Accomplished in driving successful updates at department- or business-wide level. Decisive in planning implementations and articulate in communicating updates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underwriting Supervisor
GEICO
Poway, CA
01.2017 - Current
- Directed and supervised team of 10 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to track progress and discuss upcoming tasks and project deadlines.
- Collaborated with other departments such as customer service, sales and claims to coordinate workflow processes between departments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed strategies to ensure successful implementation of changes.
- Facilitated workshops and meetings to discuss proposed changes and their impacts.
- Provided training and guidance on the use of new tools or systems related to changes.
- Developed communication plans for informing staff about upcoming changes.
- Developed change management plans minimizing employee resistance and accelerating adoption.
Auto Insurance Underwriter
GEICO
Poway, CA
08.2016 - 01.2017
- Ensured compliance with state regulations regarding auto insurance policies.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Participated in continuing education courses related to auto insurance products.
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
- Utilized an automated system for rating plans, generating proposals, issuing policies, and tracking payments.
Auto Insurance Agent
GEICO
Poway, CA
01.2015 - 08.2016
- Assessed customer needs and provided appropriate insurance solutions.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Sweetwater High School
National City, CA06-2005
BBA - Business
University of Arizona
Tucson, AZSkills
- Assignment oversight
- Active Listening
- Problem-Solving
- Teamwork and Collaboration
- Experience in leadership
- Adaptability and Flexibility
- Goal Setting
- Task Prioritization
- Decision-Making
- Excellent Communication
- Time Management
- Team building
Certification
- Property and Casualty Insurance License in multiple states
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Underwriting Supervisor
GEICO
01.2017 - Current
Auto Insurance Underwriter
GEICO
08.2016 - 01.2017
Auto Insurance Agent
GEICO
01.2015 - 08.2016
High School Diploma -
Sweetwater High School
BBA - Business
University of Arizona
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