Ursula Dewalt
Pollock,LA
Summary
I am confident that my skills and diverse experience make me a strong candidate for the position of clerk with the Village of Creola. I am dedicated to upholding confidentiality in all aspects of my work and am committed to maintaining the highest standards of privacy and professionalism.
Overview
26
26
years of professional experience
Work History
Inspirational Mentor
Pushing Through To A Stronger You
11.2023 - Current
- Serve as a role model for mentees by demonstrating faith-based values and helping them navigate through their obstacles.
- Guide mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assist mentees in developing self-confidence and positive self-image.
- Offer constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promote a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Develop trust-based relationships with mentees through active listening and empathetic communication.
- Maintain strict confidentiality in all situations unless abuse, neglect, or threats identified.
Volunteer
Board of Counselors at Christian Challenge Church
08.2023 - Current
- Help to create welcoming environment for visitors and encourage congregation.
- Provide spiritual care through visitation and prayer to church members.
- Offered support to families experiencing difficulties, connecting them with appropriate resources within the congregation or broader community.
- Volunteer at church-sponsored outreach events.
- Assist with teaching Sunday school activities.
- Facilitated small group discussions on faith-related topics, creating an open environment for sharing ideas and experiences.
- Coordinated special events such as Fall festival, anniversaries, receptions .
Self Published Author
PUSHING THROUGH TO A STRONGER YOU
01.2023 - Current
- Wrote a faith-based journal, titled "Pushing Through To a Stronger You for Today's Busy Woman
Owner
Silver Maple Mobile Home Park
05.2011 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
- Maintain a safe and clean community, conducting regular inspections and coordinating necessary repairs.
- Keep properties in compliance with local, state, and federal regulations.
Committee Member
Code Revision Committee
01.2023 - 04.2024
- Attended committee meetings, discussed agenda items.
- Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
- Identifyied ordinances needing updating and recommended corrective actions.
- Collaborated with fellow members to revise ordinances for Town Council presentation.
Sales Associate
Bell South Mobility/ AT&T
08.1998 - 10.2008
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Performed cash, card, and check transactions to complete customer purchases.
- Won numerous awards and annual trips
Education
Psychology
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Robert E. Lee High School
Baton Rouge, LA05-1995
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Leadership qualities
- Flexible schedule
- Customer service
- Decision-making
- Answering phones
- Professional appearance
- Telephone etiquette
- Conflict resolution
- Filing and recordkeeping
- Friendly and outgoing
- Multitasking and organization
- Reliability and punctuality
- Clear communication
- Empathy and patience
- Telephone and email etiquette
- Verbal and written communication
- Coaching and mentoring
- Multitasking
- Reliability
- Active listening
- Self motivation
- Adaptability
- Time management abilities
- Problem-solving abilities
- Effective communication
Timeline
Inspirational Mentor
Pushing Through To A Stronger You
11.2023 - Current
Volunteer
Board of Counselors at Christian Challenge Church
08.2023 - Current
Self Published Author
PUSHING THROUGH TO A STRONGER YOU
01.2023 - Current
Committee Member
Code Revision Committee
01.2023 - 04.2024
Owner
Silver Maple Mobile Home Park
05.2011 - Current
Sales Associate
Bell South Mobility/ AT&T
08.1998 - 10.2008
Psychology
Southern University And A&M College
High School Diploma -
Robert E. Lee High School
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