Felicia Christine Moore
Independence
Summary
Motivated and compassionate professional with a Bachelor's degree in Criminal Justice and currently pursuing a Master's in Forensic Psychology, seeking a full-time role in the criminal justice or social work sector. Dedicated to utilizing my education and skills to connect individuals with essential resources and support services, fostering positive change and empowerment.
Overview
7
7
years of professional experience
Work History
Social Services Aide/Mentor
State Of Missouri
08.2024 - Current
- Behavioral Documentation: Detailed and accurate daily logs of youth behavior, providing valuable insights
- Relationship Building: Established and nurtured supportive relationships with new youth, fostering trust and encouraging engagement in the program.
- Transportation Coordination
- Meal Logistics: Managed the pickup and distribution of lunches
Front Office Assistant/Host
El Maguey
08.2022 - Current
- Manage incoming phone calls and customer walk-ins
- Customer order taking and processing
- Transaction processing
- Financial accounting/daily closing of books
- Provide exceptional customer service
- Conflict resolution
- Train and onboard new employees
Car Detailer/Independent Contractor
Fee's Overly Clean Detailing Service
05.2020 - Current
- Manage customer expectations
- Cost estimating
- Perform high quality car detailing service
- Develop new business, retain existing business
Dog Sitter/Walker/Independent Contractor
08.2018 - Current
- Provide dog sitting and walking services to affluent clients
- Provide punctual and high quality pet care
- Develop new business, retain existing business
Education
Bachelor of Criminal Justice - Minor in Psychology
University of Missouri - Kansas City
05.2025
Skills
- Typing: 65 WPM
- Data Entry
- Problem-Solving
- Interpersonal Skills
- Conflict Resolution
- Accounting
- Reception of Guests
- Phone Etiquette
- Microsoft Office/Google Suite
- Research
- Processing
- Multi-tasking
- Professionalism/Poise
- Positive Attitude
- Sales
- Behavioral documentation
- Conflict resolution
- Effective communication
- Team building
- Positive attitude
- Organizational skills
References
- Randall D. Kassen, Current Customer/Client, 816-721-8639, kassen88@comcast.net
- Felix Aguilar, Current Co-worker, 816-349-2750
- Misty Campbell, M.S., SHRMC-CP, Current College Professor, 785-764-4684, campbellmis@umkc.edu
Awards Recognition
- 2024, Consistently named on Google reviews for exceptional customer service
- 2023, Consistently named on Google reviews for exceptional customer service
- 2022, Consistently named on Google reviews for exceptional customer service
- 2020-21, Positive Attitude Reward, Truman High School Basketball Team
- 2018-2019, All Smiles Award, Track and Field Team, William Chrisman High School
Cover Letter
06/26/24, Misty Campbell, M.S., SHRMC-CP, Assistant Teaching Professor, Criminal Justice & Criminology, University of Missouri-Kansas City, University of Missouri-Kansas City Criminal Justice & Criminology
Timeline
Social Services Aide/Mentor
State Of Missouri
08.2024 - Current
Front Office Assistant/Host
El Maguey
08.2022 - Current
Car Detailer/Independent Contractor
Fee's Overly Clean Detailing Service
05.2020 - Current
Dog Sitter/Walker/Independent Contractor
08.2018 - Current
Bachelor of Criminal Justice - Minor in Psychology
University of Missouri - Kansas City
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