Craig Earnest
Dayton,Ohio
Summary
Customer service professional with 20+ years of experience in customer-facing roles, including Customer Service Lead responsibilities. Experienced in handling customer questions, documenting information accurately, and resolving issues calmly. Seeking remote customer support work (chat/email/tickets) or other non-sales support roles.
Overview
24
24
years of professional experience
Work History
Household Administrator
Family Caregiver
Dayton, USA
01.2024 - Current
- Manage household administrative tasks including budgeting, bill payments, and record organization
- Coordinate errands and appointments and maintain daily schedules
- Handle personal information with discretion and accuracy
Overnight Stocker
Meijer
Huber Heights, USA
12.2019 - 12.2023
- Stocked shelves and maintained accurate product placement and inventory rotation
- Assisted customers with questions and basic issues when needed
- Worked independently and met nightly productivity expectations
Parts Finisher
Millat Industries
Huber Heights, USA
04.2012 - 05.2017
- Performed silk screening, pad printing, and powder-coat painting while meeting quality standards
- Assisted shipping/receiving and completed quality checks before release
- Entered production and QA information into JobBOSS for accurate tracking
Customer Service Lead
Cashland Financial Services
Huber Heights, USA
04.2007 - 04.2012
- Handled customer transactions, reconciliations, and daily operations support
- Maintained customer files and documentation accurately
- Resolved customer concerns in person and by phone
Customer Service Representative
CheckSmart
Huber Heights, USA
02.2002 - 04.2007
- Assisted customers in person and by phone while maintaining professionalism
- Performed daily cash handling and balancing procedures
- Completed routine data entry and maintained organized records
Education
GED - Accounting & Banking
MVCTC
Clayton, OH01.2000
Skills
- Customer Support
- De-escalation & Problem Solving
- Data Entry & Recordkeeping
- Cash Handling & Reconciliations
- Phone & In-Person Assistance
- Typing: 65 WPM
- Shipping/Receiving & Quality Checks
- Reliability & Attendance
- Windows 11
- Web-based systems
Timeline
Household Administrator
Family Caregiver
01.2024 - Current
Overnight Stocker
Meijer
12.2019 - 12.2023
Parts Finisher
Millat Industries
04.2012 - 05.2017
Customer Service Lead
Cashland Financial Services
04.2007 - 04.2012
Customer Service Representative
CheckSmart
02.2002 - 04.2007
GED - Accounting & Banking
MVCTC