Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hollywood Health Club
01.2022 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Legal Assistant to Director of IP Group
Gibney, Anthony, & Flaherty, LLP
10.2006 - 08.2024
Managed Partner's schedule, coordinating meetings, and handling travel arrangements.
Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
Oversaw and coordinated general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Prepared drafts of forms, letters and agreements for legal staff use.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Maintained and reconciled client bank accounts
Education
Associate of Arts - Business Administration
Wood Tobe-Coburn School
New York, NY
11-1994
Skills
Microsoft Office Suite
Scheduling and Calendar Management
Office administration
Administrative support
Typing: 65 wpm
Document Management
Certification
NYS Peace Officer
NYS Notary Public
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Hollywood Health Club
01.2022 - Current
Legal Assistant to Director of IP Group
Gibney, Anthony, & Flaherty, LLP
10.2006 - 08.2024
NYS Peace Officer
NYS Notary Public
Associate of Arts - Business Administration
Wood Tobe-Coburn School
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