Christabel Sackey
Avenel,NJ
Summary
Dynamic and results-oriented professional with a proven track record of consistently delivering high-quality work. Known for exceptional efficiency, attention to detail, and adaptability. Skilled in problem-solving and collaborating effectively with diverse teams to achieve organizational goals. Ready to showcase reliability and dedication to contribute to the success of a forward-thinking company.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Le malt lounge
01.2023 - Current
- Delegated tasks to appropriate staff members for optimum productivity
- Improved customer satisfaction by addressing and resolving complaints promptly, resulting in a 20% decrease in negative feedback and a 15% increase in overall satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences, leading to a 25% increase in repeat business and a 30% rise in customer loyalty.
Receptionist
Meltzer Eye Care Center
05.2021 - 03.2022
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Coordinator
Aergo Solutions
11.2019 - 04.2021
- Developed and refined appeal letter templates, leading to a 30% increase in successful appeals and a 25% reduction in denial rates.
- Entered detailed notes into hospital-patient accounting systems, improving data accuracy by 15% and facilitating seamless communication between departments.
- Managed filing, scanning, and record-keeping tasks, resulting in a 20% decrease in document retrieval time and enhanced organizational efficiency.
- Liaised effectively with insurance representatives, resulting in a 95% resolution rate for claims inquiries and a 20% decrease in claims processing time.
- Maintained meticulous patient medical records, ensuring compliance with privacy regulations and facilitating accurate reporting for healthcare providers.
Optical Sales Associate
Visionworks
01.2017 - 11.2019
- Conducted pre-doctor tests on patients with a 98% accuracy rate, reducing wait times by 20% and ensuring efficient use of doctor's time.
- Verified insurance coverage for patients with a 95% accuracy rate, reducing billing errors and minimizing claim denials.
- Successfully recommended and sold eyewear tailored to patients' prescriptions, resulting in a 10% increase in eyewear sales and improved patient satisfaction.
- Managed appointment scheduling efficiently to optimize clinic workflow and accommodate patient needs effectively.
Education
Bachelor's Degree - Digital Communications
Rutgers University-New Brunswick
High school diploma -
Jamaica High School
Queens, NYAssociate's degree - Graphic Design
Mercer County Community College
05.2025
Skills
- Digital Marketing
- Graphic Design
- Video editing
- Digital marketing
- Adobe Creative Suite
- Data Entry
- Microsoft Office Suite
- Office Administration
Timeline
Assistant Manager
Le malt lounge
01.2023 - Current
Receptionist
Meltzer Eye Care Center
05.2021 - 03.2022
Coordinator
Aergo Solutions
11.2019 - 04.2021
Optical Sales Associate
Visionworks
01.2017 - 11.2019
Bachelor's Degree - Digital Communications
Rutgers University-New Brunswick
High school diploma -
Jamaica High School
Associate's degree - Graphic Design
Mercer County Community College
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