Summary
Overview
Work History
Education
Skills
Timeline
Personal Interests
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Joan A. Garretson

Joan A. Garretson

Indiana,PA

Summary

COMPUTER SKILLS: I have had my own in-house laptop since 2014 acquiring Office 365 about two years ago giving access to Word which I use daily and Excel which is used to prepare spreadsheets for various credit cards. I have an online checking account which is used monthly to pay bills. I keep detailed records of my expenditures, which are filed alphabetically in a standalone filing cabinet. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

34
34
years of professional experience

Work History

Customer Service

Giant Eagle
, Indiana
02.1990 - 11.2019
  • Hired on a part-time basis in the Prepared Foods Department to subsidize my income from my full-time job at Ocenco
  • My duties also included the Seafood Department and Service Meat, providing customers with a welcoming smile and a sincere thank you for their purchase
  • I used my computer skills to update information in our scales and designed forms that were used for ordering products, keeping track of inventory on hand, and scheduling employees
  • I totally redesigned the Product Lookup Information on the scales in Prepared Foods, making it more efficient for everyone in the department
  • In April 1993, I began full-time employment when Ocenco relocated to Kenosha, Wisconsin
  • In May 1994, I began splitting my time between Prepared Foods and the Bakery when one of the employees in the latter department retired
  • I maintained certain office skills by taking orders over the phone, placing orders to restock products, taking a monthly inventory and keeping track of expiration dates
  • In 1997, I transferred permanently to the Meat Department when another employee retired
  • In this department I wrapped many different cuts of meat, stocked retail cases, serviced our customers with a smile and was responsible for our waste management program
  • Our store expanded and in November 2010, I joined my co-workers at the new store
  • Was trained on the new scales and the automatic wrapper which I became proficient at running
  • Additional responsibilities for me included stocking the lunchmeat case, checking for expiration dates, taking inventory, preparing a variety of food items for the Service Meat Case, and breaking down the pallets that came in daily with our order from the warehouse
  • In 2019, it was suggested by upper management that I retire because of an issue I was having with my balance
  • They felt it would be too dangerous for me to continue working around sharp knives and the bone and band saws located in this department
  • So, on November 7, 2019, I ended 31 years of service.

Data Entry Clerk

Ocenco, Inc
Blairsville, PA
10.1988 - 03.1993
  • I was hired as a Data Entry Clerk and was responsible for processing sales and purchases from the daily shippers and receivers to provide management with necessary inventory information for future ordering
  • Developed a more efficient way to process outgoing requisitions and incoming purchase orders
  • Created specialized reports to track raw material usage
  • Became a permanent employee in March 1989 when I was promoted to Inventory Control Specialist
  • At this time, I worked closely with Richard VanDerveer, the Vice President of Ocenco and Gary McCullough, the Quality Control Manager to maintain inventory levels
  • Ocenco made emergency breathing apparatuses for underground mining and parts to construct long walls also used in that industry
  • Revised and updated Master Parts List used by office personnel and management to show correct costs, descriptions of each part, and where parts were last purchased for ease in restocking procedures
  • Worked with Engineering to develop Bills of Materials for equipment built in house
  • Assigned new part numbers when needed using a specific format to calculate the 6-digit figure needed
  • Calculated monthly inventory reports for our corporate office in Kenosha, Wisconsin
  • Determined the dollar value of work-in-process, work on consignment and at Outside Vendors using information obtained from the daily shippers and receivers
  • I would still be with this company had they not relocated to Kenosha, Wisconsin
  • I was not willing to leave Pennsylvania again
  • In conclusion, I’d like to add that I moved to Seattle, Washington in 1981 and remained there until my father passed away in 1987
  • Two CPA firms employed me during this time
  • The first one was with Mark Anderson and Associates from August 1981 until July 1984
  • I left that firm when Anderson, McMaster, and Associates were looking for someone to help prepare the Financial Statements for their clients
  • This involved balancing checkbooks using information provided by the client
  • I also had to verify their payroll records and previous year’s tax returns when necessary to prepare their Payroll Tax and Excise tax reports
  • Interacted with the tax partner assisting her with the bookkeeping needed to prepare a client's income tax return
  • I left this employment in 1987 to return to Pennsylvania.

Education

High School Diploma -

Richland High School
Johnstown, PA
06.1968

Skills

  • OFFICE SKILLS:
  • Typing: 65 wpm
  • 10-key by touch 8,000 kph
  • Excellent customer service
  • Exceptional organizational skills
  • Calculated payroll for 100 people
  • Completed Federal and State Tax Returns for friends and family
  • Attended Cambria Rowe Business College for 6 months in the Accounting Program

Timeline

Customer Service

Giant Eagle
02.1990 - 11.2019

Data Entry Clerk

Ocenco, Inc
10.1988 - 03.1993

High School Diploma -

Richland High School

Personal Interests

I like books written by Robin Cook, Lincoln Child and Douglas Preston, V. C. Andrews, Dean Koontz and Stephen King. When I come across a topic, I would like to know more about, I research it. Referencing the kind of movies I enjoy, I have access to TCM, HBO, Showtime and TMC and have recorded and watched movies starring Humphrey Bogart, Bette Davis, Cary Grant, Doris Day, Charlton Heston, Joan Crawford, Clark Gable, Vivian Lee, William Powell, Irene Dunne, Clifton Webb and Myrna Loy.

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Joan A. Garretson