Summary

Overview

Work History

Education

Skills

Timeline

Emma Kittell

Saint Albans,VT

Summary

Experienced customer service professional seeking growth-oriented position. Strong communication and problem-solving skills to exceed customer expectations. Committed to providing exceptional service, building client relationships, and continuous self-improvement in a fast-paced environment.

Overview

years of professional experience

Work History

Customer Service Representative

Clarence Brown

Saint Albans, VT

07.2023 - Current

Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high volume of calls while maintaining quality service standards and positive interactions.
Streamlined customer feedback processes to improve service delivery and client satisfaction.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Accurately process and verify invoices, ensuring proper documentation and approval before payment
Prepare and execute payments to vendors via various methods (checks, ACH, wire transfers).
Maintain vendor files, reconcile statements, and resolve any discrepancies or inquiries
Maintain accurate records of all accounts payable transactions and related documents.
Reconcile accounts payable transactions and resolve any discrepancies
Assist with month-end and year-end closing processes, including reconciliations
Communicate effectively with vendors and internal departments regarding payment status and inquiries
Identify and resolve invoice discrepancies and other payment issues

Sales Consultant

Haddad Subaru of Saint Albans

Saint Albans, VT

05.2022 - Current

Appropriately and effectively communicated with customers
Actively listened to efficiently determine customer needs and addressed them.
Answered general and detailed questions while being able to explain to any level of comprehension.
Familiarized customers with product and processes.
Exceptional customer service skills, including interpersonal communication and rapport building, in-depth knowledge of the dealership’s vehicles, finance options and sales process.
Intuition to anticipate which cars will appeal to different customers.
Persuasiveness to convince customers to make a purchase.
Confidence to create a positive impression on customers.
Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership.
Organization and time management to handle many different customers, including past customers, at once.
Teamwork and collaboration skills to coordinate sales with the financing department and/or other salespeople.
A welcoming and friendly demeanor.
Completed quarterly training to maintain Subaru sales certification.

Front Office Staff

Four Seasons Dermatology

Colchester, VT

04.2021 - 05.2021

Managed communication for new and old patients
Scheduled appointments based on multiple different schedules and restrictions, maintained customer portal/profile information.
Checked customers in and out of the office.
Trained in and preformed according to all AHS HIPPA Privacy standards and guidelines.

Call Center Representative

Symphony Placements

Cockeysville, MD

02.2021 - 04.2021

Managed large amounts of inbound and outbound phone calls in a timely manner.
Handled multiple different topics by identifying customers needs and providing solutions.
Clarified personal information while following the AHS HIPPA Privacy Standards and Guidelines.

Customer Service Specialist

The Automaster

Shelburne, Vermont

02.2019 - 12.2020

Served as the main liaison between advisors, technicians, and customers.
Coordinated all service related appointments and appointment necessities.
Provided accurate estimates for services or repairs.
Exicuted promotions, sales tactics, and sales incentives.

Business Development Coordinator

Handy Toyota

Saint Albans, Vermont

02.2017 - 10.2018

Answered and directed 100 plus calls daily.
Insured data integrity and confidentiality while overseeing the customer relationship management system(VinSolutions)
Managed a number of customer service issues quickly and efficiently.
Maintained service appointments for current and future customers