Summary
Overview
Work History
Education
Skills
Timeline
Generic

Newesii (Nikki) Crawford

Akron,Ohio

Summary

  • PROFESSIONAL PROFILE:

Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

30
30
years of professional experience

Work History

Bus Driver/Customer Service

METRO RTA
10 2005 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Conducted pre-trip inspections of bus for safe operation.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.

Certified Prevention Specialist

Akron UMADAOP Inc.
09.2001 - 09.2005
  • Enhanced community awareness of drug-related issues through engaging presentations and workshops.
  • Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
  • Contributed to grant writing efforts securing additional funding for essential prevention initiatives.
  • Assisted in coordinating annual conferences highlighting best practices in substance abuse prevention and treatment methods.
  • Evaluated program outcomes using data-driven approaches, identifying areas for improvement and growth.

Development Assistant/ Receptionist

YWCA Of Summit County
03.2000 - 08.2003
  • Managed donor acknowledgment process, ensuring timely recognition of contributions and building strong relationships.
  • Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.
  • Completed projects in alignment with target deadlines and financial objectives.
  • Conducted thorough prospect research, identifying new funding opportunities for organizational growth.
  • Collaborated with program staff to collect relevant information for grants reporting requirements.

Receptionist Administrator

Timothy Ivey Law Office, L.P.A
10.1995 - 03.2000
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Front End Customer Service Supervisor

Best Buy
11.1994 - 02.1999

Education

Certification - Ohio Certified Prevention Specialist I (OCPS-I) - Cosmetology, Grooming Arts

Riggs Lemar Beauty College 1992-1994
2003

College Prep -

East High School
Akron, OH
06.1992

Skills

  • OFFICE SKILLS:
  • Microsoft Office/Word, Mac OS, Windows Software (Excel, PowePoint
  • Etc); Social Media Platforms – Facebook, Twitter, LinkedIn, Instagram, Snapchat, Pinterest Zoom; WordPress; General Office Equipment
  • Safe Driving Practices
  • DOT Regulations Compliance
  • Accident prevention strategies
  • Performance Evaluation
  • Delegating Work
  • Report Generation
  • Service Delivery Optimization
  • Positive and Constructive Feedback
  • Problem-Solving
  • Issue Resolution
  • Policy Enforcement
  • Team Development
  • One Call Resolution
  • Workflow Management
  • Decision-Making
  • Work Prioritization
  • Team Building and Leadership
  • Attention to Detail

Timeline

Certified Prevention Specialist

Akron UMADAOP Inc.
09.2001 - 09.2005

Development Assistant/ Receptionist

YWCA Of Summit County
03.2000 - 08.2003

Receptionist Administrator

Timothy Ivey Law Office, L.P.A
10.1995 - 03.2000

Front End Customer Service Supervisor

Best Buy
11.1994 - 02.1999

Bus Driver/Customer Service

METRO RTA
10 2005 - Current

Certification - Ohio Certified Prevention Specialist I (OCPS-I) - Cosmetology, Grooming Arts

Riggs Lemar Beauty College 1992-1994

College Prep -

East High School

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Newesii (Nikki) Crawford