Ursula Fermisco

• Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
• Upheld HIPAA compliance through careful management of confidential patient records and lab results.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Increased patient satisfaction by providing efficient and accurate blood collection services.
• Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
• Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
• Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.

Successfully obtained blood specimens from a wide range of patients. Proficient at delivering excellent customer service as well as maintaining great bedside patient care. Frequently centrifugedblood specimens and got them ready to be transferred to a laboratory in a timely manner. Provided patient’s with compassionate and understanding environment. Proficiently and accurately followed patient care guidelines and hips laws.