URSULA HANSON
New York
Summary
Results-oriented luxury retail professional with expertise in jewelry, watches, handbags, and fashion. Led multi-location management, team development, and strategic showroom launches. As Regional Manager, opened flagship and satellite locations, built high-performing teams, and drove significant sales growth. Committed to delivering exceptional client experiences in the luxury sector.
Overview
13
13
years of professional experience
Work History
Luxury Private Reseller
Freelance
New York
01.2023 - Current
- Experienced private reseller specializing in luxury jewelry, watches, handbags, and accessories
- Guided clients in valuation, authentication, and market strategy, ensuring successful and discreet sales through deep industry knowledge.
- Researched market trends to uncover profitable resale opportunities, enhancing client investment potential.
Regional Manager
Fashionphile
New York
06.2018 - 12.2022
- Established 3 brand new Selling Studio locations in Atlanta, Boca Raton, and King of Prussia
- Oversaw 5 managers and 28 indirect reports across New York City, Atlanta, Boca Raton, and King of Prussia, ensuring alignment with regional objectives
- Spearheaded the opening of Fashionphile's Flagship in their new Chelsea headquarters
- Interviewed, hired, and trained all employees in all locations
- Developed SOPs and best practices for all locations to standardize operations and enhance service delivery
- Cultivated and strengthened relationships with key business partners to support regional growth and collaboration
- Traveled extensively to ensure all locations are meeting and exceeding expectations
- Grew Chelsea Showroom sales to $2 million during the period of May 2022-November 2022
- Collaborated with cross-functional teams to enhance customer experiences.
- Mentored and coached staff members throughout the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
East Coast Sales Manager
Content Analytics
New York
06.2016 - 06.2018
- Launched U.S. sales for AMARA luxury swimwear and Heaven by Deborah Mitchell skincare
- Developed sales strategy, executed trade shows, and vetted partners for wellness cost-containment programs
- Presented health benefits solutions to senior executives, securing new partnerships
- Collaborated with venture capitalist on multiple projects to identify growth opportunities
Director of Operations
Dee hutton
New York
08.2014 - 06.2015
- Managed daily operations of bespoke atelier, ensuring accurate invoicing, effective sales tracking, and optimal inventory management
- Oversaw e-commerce operations, developing targeted marketing content for web and email campaigns
- Maintained showroom standards while coordinating client appointments to enhance customer experience
E-commerce Sales and Risk Associate
Gucci
New York
04.2013 - 04.2014
- Reviewed e-commerce orders and managed customer communications for Canada, ensuring timely resolution of issues
- Liaised between warehouse and web teams to enhance customer experience and ensure site accuracy
- Trained temporary staff while contributing to website enhancements and development of policies
Brand Ambassador
Bcbgmaxazria
New York
12.2012 - 04.2013
- Facilitated brand sales and business alignment with monthly and seasonal plans; summarized business performance in monthly reports
- Analyzed weekly business reports and developed strategies to improve sales
- Trained sales associates on new products, including fabrication, fit, and design to enhance customer engagement
- Informed buyers and vendors on customer shopping behaviors and product trend performance to guide inventory decisions
Education
Bachelor of Arts - French major, History minor
Rhodes College
Memphis, TN05-2009
Skills
- Customer relationship management
- Performance monitoring
- Staff training and development
- Data analysis
- Sales training
- Team leadership
- Problem solving
- Effective communication
- CRM software
- Operational efficiency
Accomplishments
- Sales Growth Achievement, Generated $2 million in Showroom sales in six months.
- Expansion Leadership, Opened three new selling studios in a year + Flagship location.
- Multi-Location Oversight, Managed operations in four major locations.
- Operational Efficiency, Developed new SOPs reducing operational costs by 15%.
Languages
French
Full Professional
Timeline
Luxury Private Reseller
Freelance
01.2023 - Current
Regional Manager
Fashionphile
06.2018 - 12.2022
East Coast Sales Manager
Content Analytics
06.2016 - 06.2018
Director of Operations
Dee hutton
08.2014 - 06.2015
E-commerce Sales and Risk Associate
Gucci
04.2013 - 04.2014
Brand Ambassador
Bcbgmaxazria
12.2012 - 04.2013
Bachelor of Arts - French major, History minor
Rhodes College