Ursula Jackson

First point of contact for patient in the ER

Establish patient care needs

Register patient for ER visit

Verify insurance eligiblity

Collect any copays due at time of service

Assure the patient his/her care is of the utmost importance, and reassure him/her I'm there to help in any way possible.

Assisted customers with questions concerning eligibility, claims, and benefits

Worked collaboratively with doctor's office and hospitals to assist patients is obtaining necessary pre-authorizations for upcoming procedures

Helped employees of companies to make benefit selections that were beneficial to them not only financially, but medically.

• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.

• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Kept detailed records of daily activities through online customer database.
• Developed close relationship with dedicated accounts to ensure customer's expectations were exceeded
• Oversaw the setup, execution, and post work of conference calls and webinars for major Fortune 500 companies