Ursula Jones
Fayetteville
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
8
8
years of professional experience
6057
6057
years of post-secondary education
Work History
Private Care Coordinator
Nonprofit
Fayetteville
05.2023 - Current
- My responsibility as a Private Care Coordinator is I go to the elderly and assist with bathing, cleaning and meals on Sunday. I cook a lot. I also give plates to the homeless, and kids on my street until the food is gone.
Customer Support Specialist
Cornerstone Gigs
Fayetteville
01.2026 - 03.2026
- Provided prompt responses to customer inquiries via multiple channels.
- Resolved issues efficiently, ensuring customer satisfaction and retention.
- Documented customer interactions accurately in the support database.
- Collaborated with team members to enhance service delivery strategies.
- Assisted in training new staff on customer support protocols and tools.
- Maintained knowledge of product updates and company policies for accuracy.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Host/Server
Fullers
Fayetteville
09.2025 - 09.2025
- My responsibilities as a host was to Greet the Customer and guided them to their tables, kept the utensils and paper plates, bowls, straws, cups and silverware stocked, keep bathrooms cleaned, cleaned the front doors, mirrors around bars, sleeves on bars cleaned, and poked up the rugs in the walk areas.
- Server responsibilities was to serve the customer their drinks, cleaned the tables.
Private Care Associate
Hand and Hand Home health LLC
Fayetteville
12.2024 - 09.2025
- My responsibilities as a Private Care Associate was basically taking care of the elderly and disabled needs such as cleaning the client home, assist the client with bathing, grooming, eating, ran errands, took to doctors app, cooked meals for client, washed clothes for client, reminded them of medication, and a companion.
Private Care Provider
Heavenly Home Health LLC
02.2023 - 12.2024
- My responsibilities as a Private Care Associate was taking care of the Elderly and Disabled.
Delivery Driver
Door Dash
Fayetteville
12.2020 - 02.2023
- My responsibility as a Dasher was to accept orders through an app on my phone, pick up orders from restaurants and stores, and deliver food to customers.
Morning Manager/Delivery Driver
Hungry Howies
01.2019 - 12.2020
- My Responsibility as the Manager was to open the store, cut on the ovens, lights, pos, and TV's. Set up the Prepping stations, answered the phone, made pizzas, subs, salads, bread sticks and the dough. Took customer orders, fixed errors, unloaded truck, served customer, trained employees.
Private Housekeeper
05.2018 - 12.2020
- My duties as a private Housekeeper were to clean people house including mopping, dusting, windows, walls, bathrooms, pressure washed houses.
Education
Investigation and Security -
South College
Knoxville, TennesseeEsthetics -
Miller- Motte College
Fayetteville, North CarolinaCosmetology -
Miller-Motte College
Skills
- Communication
- Teamwork
- Collaboration
- Problem solving
- Adaptability
- Flexibility
- Time management
- Leadership
- Work ethics
- Technology skills
- Emotional Intelligence skills
- Patient care
- Health assessments
- Medication management
- Care plan development
- Community resource coordination
- Customer relationship management
- Service delivery strategies
- Client documentation practices
- Issue resolution techniques
- Effective communication
- Empathy building
- Team collaboration
- At-home care instruction
- Empathy and compassion
- Patient advocacy
- Problem-solving
- Patient education
- Database coordination
- Goal setting
- Patient assessment
- Medical terminology understanding
- Policy adherence
- Organizational standards
- Care planning
- Healthcare
- Organizational skills
- Multitasking and organization
- Client relationship management
- Verbal and written communication
- Conflict resolution
- Monitoring tools
- Quality assurance
- Cultural sensitivity
- Healthcare operations
- Clear communication
- Data entry
- Process improvements
- Case management
Timeline
Customer Support Specialist
Cornerstone Gigs
01.2026 - 03.2026
Host/Server
Fullers
09.2025 - 09.2025
Private Care Associate
Hand and Hand Home health LLC
12.2024 - 09.2025
Private Care Coordinator
Nonprofit
05.2023 - Current
Private Care Provider
Heavenly Home Health LLC
02.2023 - 12.2024
Delivery Driver
Door Dash
12.2020 - 02.2023
Morning Manager/Delivery Driver
Hungry Howies
01.2019 - 12.2020
Private Housekeeper
05.2018 - 12.2020
Investigation and Security -
South College
Esthetics -
Miller- Motte College
Cosmetology -
Miller-Motte College