Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Receptionist

Ursula Ramos

San Antonio,TX

Summary

Highly organized registered nurse with several years of experience. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Nurse Case Manager

Frederick Health Hospice
Frederick, MD
11.2016 - 05.2024
  • Performed comprehensive physical assessments, including administering medications and monitoring vital signs.
  • Collaborated with interdisciplinary team members to create individualized care plans for patients during team meetings.
  • Provided emotional support during difficult times for both patients and their families.
  • Provided patients with guidance on self-care techniques specific to their diagnosis.
  • Instructed families on topics related to end-of-life, including pain management and grief counseling.
  • Assessed and evaluated patient's physical, psychological, social, spiritual, cultural and environmental needs.
  • Created discharge plans that included follow up appointments after leaving hospice care.
  • Evaluated patient responses to interventions and modified plans accordingly.
  • Triaged phone calls, mentored new hires, and managed patient admissions when needed.

Clinical Nurse I

St. Agnes Hospital
Baltimore, MD
10.2014 - 11.2016
  • Provided nursing care for assigned medical/surgical and telemetry patients.
  • Evaluated the effectiveness of nursing interventions and modified plans as needed.
  • Facilitated effective communication between patients, medical staff, and family members.
  • Collaborated with physicians, case managers, and nursing staff to align the plan of care with patients' needs.
  • Took on the role of a Charge Nurse when needed.
  • Facilitated discharge planning by collaborating with social workers or case managers.
  • Ensured compliance with hospital policies and procedures related to safety, infection control, documentation.

Health Service Consultant

Aetna
Hartford, CT
12.2007 - 04.2014
  • Achieved efficient case management of Aetna's Medication Therapy Management Program and Retro Drug Utilization Review Programs.
  • Provided operational oversight for Aetna’s Medication Therapy Management Program.
  • Performed quality assurance validations.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Facilitated communication between Aetna and vendor.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.

Education

Bachelor of Science - Nursing

Capella University
Minneapolis, MN
08-2022

Associate of Science - Nursing

Frederick Community College
Frederick, MD
05-2014

Skills

  • Problem solving and critical thinking skills
  • Effective communication
  • Ability to work independently and as a team player
  • Outstanding time management and organizational skills
  • Electronic Health Records - Meditech & Homecare
  • MS Office - Outlook, Word, Excel
  • Interpersonal and conflict resolution skills

Certification

  • Registered Nurse, Compact State, Maryland Board of Nursing
  • Basic Life Support (BLS), American Red Cross

References

References available upon request.

Timeline

Registered Nurse Case Manager

Frederick Health Hospice
11.2016 - 05.2024

Clinical Nurse I

St. Agnes Hospital
10.2014 - 11.2016

Health Service Consultant

Aetna
12.2007 - 04.2014

Bachelor of Science - Nursing

Capella University

Associate of Science - Nursing

Frederick Community College

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Ursula Ramos