Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Urszula Sojko

Lakeland

Summary

Dedicated and results-driven professional with over four and a half years of experience in customer service at GEICO, consistently exceeding performance goals and recommended benchmarks. Proven ability to lead by example—balancing full-time work with completing a degree to support long-term career growth within the company. Known for supporting and uplifting teammates, fostering positive relationships with supervisors and managers, and taking initiative to improve team performance. Eager to contribute strong leadership potential, customer-first mindset, and a passion for continuous growth to GEICO’s Leadership Development Program.

Overview

16
16
years of professional experience

Work History

Customer service

GEICO
01.2021 - Current
  • Acted as a team lead by stepping in to oversee daily operations during supervisor meetings, ensuring consistent productivity and team support.
  • Provided coaching and guidance to teammates on call handling techniques, helping reduce average call time while maintaining high-quality customer service.
  • Created and distributed Word tracks for MOAT, enhancing teammate confidence and consistency in customer interactions.
  • Proactively assisted teammates with complex issues, fostering a collaborative and supportive work environment.
  • Recognized for maintaining a positive and encouraging attitude, motivating the team to achieve top-tier performance metrics.
  • Demonstrated strong work ethic and adaptability, consistently taking initiative to learn new processes and support team success.
  • Known for being approachable and dependable, contributing to a high-morale team atmosphere and increased peer engagement.

Personal assistant

Client confidential
01.2019 - 01.2020
  • Provided high-level personal assistance to a private family, maintaining strict confidentiality in accordance with a signed non-disclosure agreement.
  • Independently managed complex scheduling, travel arrangements, and daily logistics, demonstrating strong organizational and time management skills.
  • Supported project coordination and special initiatives, demonstrating readiness for increased responsibility and leadership growth.
  • Promoted a harmonious and productive environment by applying emotional intelligence, discretion, and problem-solving skills in all interactions.

Team leader - Client project manager -Consultant

Kensington Gray
01.2017 - 01.2019
  • Served as a central point of contact between vendors, service providers, and household staff, showcasing effective leadership and communication.
  • Implemented systems and processes that improved team performance, customer satisfaction, and profitability.
  • Trained in etiquette, protocol, and hospitality leadership, preparing for supervisory roles in high-demand service settings.
  • Developed strong interpersonal and communication skills, enhancing relationships with clients and service teams alike.

Manager

Rutherford Pancake House
01.2009 - 01.2016
  • Oversaw all daily operations of a fast-paced restaurant, including front- and back-of-house management, ensuring high service standards and smooth workflow.
  • Led recruitment, hiring, and staff scheduling, building and maintaining a strong, reliable, and customer-focused team.
  • Managed the restaurant's financial operations, including budgeting, payroll, cost control, and profit analysis to drive sustainable growth.
  • Collaborated closely with the kitchen and suppliers to manage inventory, place orders, and maintain quality control and efficiency in operations.
  • Reported directly to business owners, providing regular updates on performance metrics, staffing, and operational strategies.
  • Played a key role in launching and planning two additional locations, contributing to location scouting, staffing, setup, and marketing for expansion.
  • Demonstrated strategic leadership and a hands-on approach to problem-solving, team development, and business growth.

Education

BA - Supervision and Management-Business Administration

Polk State College
01.2024

Associate of Science - Business Administration And Management

Polk State College
Lakeland, FL
05-2021

High School Diploma - undefined

Wallington High School
01.2005

Skills

  • Adaptability in Fast-Paced Environments
  • Performance Tracking & Metrics Reporting
  • Critical Thinking
  • Feedback Delivery & Reception

Accomplishments

    2002 Geico Chairman's Club, Gold Tier Auto G-Force

    #3 NCH Performer October 2023 Florida Region

    #7 NCH Performer October 2023 Country Wide

LANGUAGES

English
Polish

Timeline

Customer service

GEICO
01.2021 - Current

Personal assistant

Client confidential
01.2019 - 01.2020

Team leader - Client project manager -Consultant

Kensington Gray
01.2017 - 01.2019

Manager

Rutherford Pancake House
01.2009 - 01.2016

High School Diploma - undefined

Wallington High School

BA - Supervision and Management-Business Administration

Polk State College

Associate of Science - Business Administration And Management

Polk State College

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